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Sales Operations & Support Analyst

Vertiv · Mandaluyong City, Philippines
// classified as
Other (Adjacent or hard to classify.)
posted
1d ago
location
Mandaluyong City, Philippines
languages
—
tools
excel, oracle
> stack
exceloracle
> description

Join a High-Performance Culture That Drives Innovation and Excellence

 

At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level. 

 

Why Vertiv? 

  • High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward. 
  • Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture. 
  • Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
  • A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. 

 

Position Summary: 

 

The Sales Operations & Support Analyst for Sales Contracts is an entry-level professional role responsible for developing, maintaining, and enhancing reporting solutions that support Sales Contract operations. Using AppSheet, Smartsheet, Power BI, and approved AI-enabled tools, the role develops and maintains dashboards, trackers, reports, and automated workflows that provide visibility into contract status, operational performance, workload, and team metrics.

 

The analyst applies foundational analytical and technical skills to develop standardized and AI-assisted reporting solutions, maintain automation logic, and validate data accuracy across operational systems. Working within established frameworks and under guidance, the role leverages available AI and automation capabilities to enhance reporting outputs, identify data issues and trends, and progressively develop greater ownership of assigned reporting solutions.

 

The position develops technical competence in business analytics, AI-augmented automation, low-code/no-code solution development, and data visualization within Vertiv's global Sales Operations environment. The role provides a foundation for progressively taking on more complex reporting, automation, and analytical responsibilities while supporting accurate, timely, and reliable operational reporting. 

Job Responsibilities: 

  • Build, maintain, and enhance dashboards, trackers, and automated reports using AppSheet, Smartsheet, Power BI, and other approved reporting tools to present key performance indicators and operational trends to support Supervisor- and Manager-led analysis.
  • Extract, consolidate, and validate data from designated source systems to ensure the accuracy, completeness, and integrity of reporting outputs delivered to management.
  • Monitor reporting outputs and identify data anomalies, inconsistencies, or recurring issues that may impact reporting accuracy, escalating concerns to the appropriate process or functional owner.
  • Maintain reporting records, transaction data, project logs, and supporting documentation to ensure data traceability, reporting continuity, and audit readiness.
  • Develop and maintain automated workflows and leverage available AI-enabled capabilities to reduce manual effort and improve the timeliness and reliability of reporting.
  • Create and maintain reporting and process documentation to support standardized reporting practices, knowledge transfer, and consistent use of reporting tools across supported functions.
  • Develop and refine data visualizations, dashboards, process flows, and other communication tools that present operational information clearly and effectively for Supervisors, Managers, and leadership.

 

Qualifications:

  • Work Experience:
    • At least 1 year of experience in data analytics, reporting, business operations, or administrative/technical support preferred; relevant internship or academic project experience may be considered.
    • Experience with reporting tools, dashboards, or workflow automation is an advantage.
  • Education:
    • Bachelor’s degree in Business Administration, Information Systems, Data Analytics, or related field preferred.
    • Equivalent relevant experience, technical training, or demonstrated skills may be considered in place of a degree.
  • Technical Skills:
    • Proficient in Microsoft Office applications, particularly Excel, Outlook, Word, and PowerPoint.
    • Basic knowledge of Excel data functions, data organization, and reporting; familiarity with Power BI, Smartsheet, or AppSheet is an advantage.
    • Comfortable working with data sets, generating reports, validating information, and presenting data through basic visualizations.
    • Familiarity with databases, dashboards, CRM, or enterprise systems such as Oracle or Salesforce is an advantage.
    • Interest in learning low-code/no-code platforms, workflow automation, and AI-enabled reporting tools.
    • Ability to follow established technical procedures, maintain system documentation, and learn new applications and reporting tools.
  • Communication & Interpersonal Skills:
    • Clear and effective written and verbal communication skills.
    • Ability to collaborate effectively with cross-functional teams and internal stakeholders.
    • Professional and service-oriented approach when responding to reporting requests and operational inquiries.
    • Ability to communicate data and reporting information clearly to both technical and non-technical stakeholders.
  • Organizational & Analytical Skills:
    • Strong attention to detail and commitment to accuracy.
    • Analytical mindset with the ability to identify patterns, inconsistencies, and potential data issues.
    • Ability to organize multiple tasks, prioritize assignments, and meet established deadlines.
    • Ability to investigate reporting or data issues, identify potential causes, and escalate issues appropriately.
    • Willingness to learn and develop skills in data analysis, reporting, automation, and process improvement.
  • Teamwork & Initiative:
    • Self-motivated and proactive, with a willingness to take ownership of assigned responsibilities.
    • Collaborative team member who contributes to shared goals and supports a high-performance culture.
    • Willingness to provide backup support and take on additional responsibilities within established processes.
    • Proactive in supporting reporting projects, automation initiatives, and team activities.
    • Ability to work independently on assigned tasks while seeking guidance when needed.

 

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. 

 

OUR CORE PRINCIPALS: Safety.  Integrity. Respect.  Teamwork. Diversity & Inclusion.

 

OUR STRATEGIC PRIORITIES 

  • Customer Focus 
  • Operational Excellence 
  • High-Performance Culture 
  • Innovation
  • Financial Strength 

 

OUR BEHAVIORS

  • Think Big and Execute 
  • Act With Urgency 
  • Own It 
  • Drive Continuous Improvement 
  • Promote Transparent and Open Communication 
  • Learn and Seek Out Development 
  • Foster a Customer-First Mindset 
  • Lead by Example 
Apply at Vertiv →