Sales Operations Technology Analyst

Overview CAREERS TO SMILE ABOUT At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day. At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve. Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you. Responsibilities The Opportunity We are looking for a highly analytical and tech-driven Sales Technology & Frontline Support Analyst to support the systems, tools, and operational processes that power frontline sales execution. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex operational challenges, and is passionate about improving the user experience through technology and process optimization. As a key partner between frontline teams, business stakeholders, and technical teams, you will play a critical role in ensuring system reliability, reporting accuracy, operational continuity, and continuous improvement across multiple sales platforms and mobile applications. Your Impact Support and sustain frontline sales platforms and mobile applications including XPC, SalesPro (iPad), WTD, Signature Service, SellMax, OMS, and SFOD. Monitor, troubleshoot, and resolve SPA Box tickets to ensure timely issue resolution and minimize operational disruptions for frontline users. Maintain and optimize reporting platforms such as SellMax, ensuring reporting accuracy, data integrity, and alignment with business needs. Lead sustainment activities and follow-up action plans related to XPC 2.0 Smart Execution initiatives. Provide operational and technical support for Sales+FI / SalesPro Mobile solutions for both frontline teams and executive users. Manage system configurations and operational processes within XPC and SFOD, including flavor and IRI uploads to support accurate data flow and reporting capabilities. Participate in Azure DevOps activities, including agile ceremonies, user story creation, feature enhancement requests, and delivery support. Partner cross-functionally with business, operations, and technical teams to identify opportunities for process improvements, automation, and enhanced system performance. Ensure operational compliance, platform stability, and data accuracy across all supported systems and reporting tools. Contribute to continuous improvement initiatives focused on operational efficiency, process simplification, and elevating the frontline user experience. Qualifications What We’re Looking For Bachelor’s degree in business, Information Systems, Technology, Engineering, or a related field. English proficiency this role provide support to USA teams. Data analytics knowledge and tools such as Excel, Power BI reports. At least 2 years of experience supporting sales technology platforms, reporting systems, mobile applications, or frontline operational tools. Familiarity with ticket management processes, user support, and operational troubleshooting. Exposure to Agile methodologies and tools such as Azure DevOps is preferred. Strong analytical thinking, problem-solving, and communication skills. Ability to manage multiple priorities and adapt quickly in a fast-paced, cross-functional environment. Experience with reporting tools, sales enablement technologies, or mobile sales applications is a plus. Detail-oriented, intellectually curious, proactive, and eager to learn. Strong collaboration and storytelling skills with the ability to communicate technical concepts clearly to business users. Self-starter mindset with the confidence to ask questions, challenge processes, and drive improvements. Why Join Us? This is an exciting opportunity to work at the intersection of technology, sales operations, and business transformation. You will have direct impact on frontline execution, collaborate with cross-functional teams, and help shape solutions that improve efficiency, visibility, and user experience across the organization. What can you expect from us: Opportunities to learn and develop every day through a wide range of programs. Internal digital platforms that promote self-learning. Development programs according to Leadership skills. Specialized training according to the role. Learning experiences with internal and external providers. We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others. Financial wellness programs that will help you reach your goals in all stages of life. A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.