Senior Analyst, Field Service Operations

The Senior Analyst, Field Service Operations will manage operational aspects of the field service organization ensuring consistent execution, the building of a scalable business model, and mutual accountability for all parties.  Activities could include support and ownership in areas such as fleet management, storage facility management, tools/calibrated equipment management, etc. 

What you will do:

• Coordinate and communicate key aspects of onboarding and offboarding processes, including tools and equipment management. 

• ​​Develop and monitor metrics for process effectiveness and efficiency, focusing on continuous improvement in field service operations. 

• ​Evaluate 3rd-party vendor performance based on contracts and metrics, including those related to tools, calibrated equipment, and storage. 

• ​Ensure compliance with company policies and standards in service delivery, fleet operations, and equipment management. 

• ​Monitor and develop metrics for the effectiveness of tool storage and calibration, ensuring performance targets and operational efficiency are met. 

• ​​Improve processes related to 3rd-party suppliers, tools, and equipment management for better efficiency and quality
• ​Create and maintain vendor agreements for field service and equipment management. 
• Identify new opportunities based on customer insights and field service feedback. 

What you need:

Required:

• Bachelor’s degree required
• Minimum 2 years of relevant experience
• Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered

Preferred:

• ​Experience managing inventories, warehouses, and calibration processes
• Vendor management experience
• Demonstrated experience collaborating with internal stakeholders in a large matrixed organization

United States of America Pay Ranges:

• USN: $69,500 - $110,900 USD Annual

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