Senior Analyst, Information Systems

Requisition ID: 71782 About Whirlpool Corporation Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com. ## The team you will be a part of The Information Systems team is responsible for implementation of the enterprise architecture and the development and maintenance of the organization's computing/IT environment. Determines and develops architectural approaches and solutions, conducts business reviews, documents current systems and develops recommendations of how to proceed with the applications. ## This role in summary Whirlpool is looking for a Senior Analyst (SA) / lead with a keen focus on running Application Management Services (AMS) for the Robotic Process Automation (RPA) platform. The senior analyst will work closely with the Vendor development team, Business Process Experts to ensure the stability of all the Automations and Identify bottlenecks when possible. Ensures there's adequate planning and Impact analysis is done for upcoming application upgrades . Senior analysts will be responsible for leading the Impact analysis projects for RPA due to major upgrades to applications, Leading new capability projects as part of the automation ecosystem. We are looking for highly motivated and passionate candidates who believe in continuous improvement and focus on automation of end to end projects. ## Your responsibilities will include * Investigate any issues in the production environment and raise remediation with the business or log issue tickets as required by standard production support process * Engage with business user and automation development team for reviewing tickets, determine resolutions and redesign automated processes if required * Manage and support automations running in production within prescribed SLAs * Ensure support team is handling incidents and request tickets within prescribed SLAs * Continuous improvement through exceptional management of service levels and customer satisfaction * Ensure responsiveness to issues working both with internal and vendor resources * Manage digital workers ID (creation & maintenance) along the lifecycle * Consolidate business and operational KPIs related to bot performance * Work with Business Champions to identify RPA-specific benefits * Define metrics to measure benefits, calculate benefits and validate realization plan * Lead and manage RPA Dashboards and Build New Dashboards if required. * Lead major continuous improvement projects * Provide Inputs on leading new automation trends and technology updates the Automation COE Team * Able to lead and manage Proof of concept Projects which includes new RPA Technologies * Ability to interpret business issues and recommend leading fit solutions/practices * Leads and facilitates the daily Incidents and Requests prioritization meetings * Engage with business user and automation development team for reviewing tickets and determine resolutions * Act as a Subject matter expert for RPA’s for the entire COE Team and Guide the entire team on solving complex issues related to RPA platform. ## Minimum requirements * Bachelors Degree * 1+ year of Business Analyst Experience * 1+ years of experience working in RPA Technologies preferably UI path. * Trained at foundation level for UI Path RPA platform * Advanced/ Fluent English level. ## Preferred skills and experiences * Proficient with Design Thinking methodologies to support idea generation and management * Understanding of Automation technologies landscape - RPA, AI/ML, OCR, Virtual Assistant, Cloud Computing etc. * Understanding of enterprise-wide opportunity management processes and tools like Automation Hub etc. * Process Improvement and Lean Six Sigma professional * Understanding of Project management & Governance practices * Certified in UI path Automation platform * Experienced in Enterprise processes like Operations, Supply chain, HR, Finance and applications like SAP, Oracle,, SuccessFactors etc * Understanding of software development lifecycles (we are particularly interested in Agile Methodology, SCRUM practices, KANBAN) * Strong Stakeholders management skills * Google Studio Reporting Skills * Work in team environment and communicate with various levels – excellent communications skills are a must ## What we offer _Flexible schedule _"No dress code". _Gympass; _Transportation voucher, Shuttle buses or Free parking at the company; _Food voucher; _Meal on site; _Benefits such as payment-deducted or social loans, health plan, dental plan, life insurance, and private pension plan compatible with the market; _Employee Support Program, with 24-hour assistance from legal, social, financial, social workers, and psychologists; _Daycare assistance or Nursery at the company; _Services available on-site: beauty and aesthetics salon, internal bank agency, laundry, cafeteria, restaurant, and lactation room; _Two weeks of remote work from anywhere; _After 5 years with the company, eligible employees can take four weeks of paid leave; _Discount on products through Compra Certa. _Discount on insurance (pet, auto, home, bike, travel, and more) _Extended maternity/paternity leave Learn more at https://www.whirlpoolcareers.com/trabalhe-conosco-no-brasil/ Connect with us and learn more about Whirlpool Corporation See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.