Senior Business Analyst

Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging. Overview We are seeking a highly skilled Business Analyst with strong experience in digital product development, particularly in building and enhancing customer-facing and internal portals, web applications, and digital platforms. The ideal candidate will play a critical role in understanding user needs, defining user-centric solutions, and collaborating with cross-functional teams to deliver intuitive, high-impact digital experiences. This role requires a blend of business analysis, product thinking, and user experience (UX) understanding, ensuring that solutions are not only technically sound but also aligned with user expectations and business goals. This role will serve across multiple product teams and collaborate with product owners, development leads, design leads, and data teams to run discovery, document and maintain requirements, and enhance digital applications that translate business needs into web-based solutions. Strong interpersonal and inquisitive skills, along with excellent verbal and written communication, are critical for this role. Experience in business analysis, product management, and agile delivery is fundamental. The ideal candidate will be a self-starter with a mix of analytical thinking, organization, collaboration, and technical skills. This role will report to the VP of Digital Products. How you'll make an impact Responsibilities: Experience ( Career Level Guide): 7+ years of experience (i.e. 5+ years of related experience & 2+ years of experience in agile methodology) Strong written and verbal communication skills, including ability to maintain application documentation Extensive hands-on experience in portals & application development, including web-based platforms and diverse digital product delivery. Proven ability to collaborate on UI/UX design initiates, translating user needs into intuitive & effective digital experience. Strong planning and reporting skills. Solid understanding of systems development and project delivery life cycle. Financial industry or insurance experience. Proficient with Azure DevOps and Microsoft Office. Knowledge: Strong understanding of business processes, systems development, and project delivery life cycle. In-depth knowledge of Agile methodology and frameworks like Scrum. Familiarity with financial or insurance industry practices and regulations. Proficiency in tools like Azure DevOps and Microsoft Office Suite. Knowledge of data analysis techniques and reporting tools. Skills: Excellent written and verbal communication skills for effective stakeholder engagement and documentation. Strong analytical and problem-solving skills to address complex business challenges. Advanced planning, organizational, and reporting skills to manage multiple initiatives. Proficiency in creating user stories, process flows, and wireframes. Technical skills in data visualization, system analysis, and requirements gathering. Abilities: Ability to collaborate with cross-functional teams and manage stakeholder expectations. Capability to adapt to changing priorities and work in a fast-paced environment. Strong attention to detail and ability to ensure accuracy in deliverables. Ability to translate business needs into technical requirements and solutions. Capacity to lead workshops, facilitate discussions, and drive consensus among teams. About you Qualifications: Minimum Required Degree: Bachelor's degree in Business, Computer Science or related field Preferred Degree: Master's Bachelor's degree in Business, Computer Science or related field Certificate(s)/Special Training: Certified Business Analysis Professional (CBAP) – Advanced business analysis skills. Agile Certified Practitioner (PMI-ACP) – Expertise in Agile principles. Scrum Master Certification (CSM or PSM) – Knowledge of Scrum practices. Microsoft Certified: Azure Fundamentals – Proficiency in Azure services. Certified Scrum Product Owner (CSPO) – Managing product backlogs in Agile. Project Management Professional (PMP) – Strong project management foundation. Data Analytics Training – Skills in Power BI, Tableau, or Excel. Advanced Microsoft Office Training: Enhanced proficiency in Office tools. Additional Information At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)