Senior Business Operations Analyst

The Senior Digital Specialist is a hands-on role at the intersection of technology, process excellence, and applied AI enablement. This position ensures that Revenue Organization tools and digital capabilities are properly configured, integrated, and embedded into daily workflows to drive standardization, visibility, and performance improvement.

The Specialist acts as a super-user, configurator, and trainer across core revenue systems (e.g., Salesforce, Oracle CPQ, Seismic, …), while also supporting the responsible adoption of AI-enabled capabilities. The role partners closely with IT, business stakeholders, and process leaders to optimize tool usage, enhance workflow automation, and ensure digital solutions deliver measurable business value

• Tool Administration & Optimization

  • Administer core Revenue IT tools (e.g., Salesforce Sales Cloud, Account Engagement, Oracle CPQ, Seismic) including user access, permissions, and governance

  • Ensure proper integration of tools within DN’s broader IT and systems landscape

  • Perform functional testing in Sandbox environments prior to production deployment

  • Identify and assess new system functionalities to enhance DN’s Revenue IT tool stack

  • Support data accuracy, master data alignment, and system interface consistency

• Digital & AI Enablement

  • Support embedding AI-enabled outputs (e.g., copilots, intelligent assistants, analytics tools) into daily business workflows

  • Validate AI outputs for usability, consistency, and business relevance

  • Provide structured feedback on tool performance, usability gaps, and enhancement opportunities

  • Monitor usage patterns and adoption metrics for both digital tools and AI-enabled capabilities

  • Support responsible and effective use of AI solutions within Revenue Operations

• Enablement & Change Management

  • Act as a super-user and trainer, enabling business teams to adopt tools effectively

  • Develop and maintain training materials, job aids, and user documentation

  • Translate technical system capabilities into clear business value

  • Support change management initiatives to build a digital-first and continuous improvement culture

  • Partner with Lean practitioners and business stakeholders to embed tools into process improvement initiatives

• Performance & Governance

  • Track tool adoption and system utilization to identify optimization opportunities

  • Ensure digital tools provide accurate and actionable performance insights

  • Support governance standards for system usage and workflow execution

Required Qualifications

• Bachelor’s degree in business administration, or computer science & business informatics or equivalent operational experience 
• 5+ years of experience in Digital Transformation, SFDC implementation and operation of Salesforce Sales Cloud
• Knowledge of Marketing solutions like Salesforce Account Engagement and experience with managing the end-to-end sales lead process 

• Hands-on experience with Oracle CPQ configuration, administration, and support within a sales or revenue operations environment

• Strong technical and analytical skills with ability to configure, troubleshoot, and optimize digital tools

  • Good understanding of how an integrated systems landscape works, incl. related processes, system interfaces, customer data integration and master data management integrations

• Strong ability to collaborate and network, in complex international matrix organizations, with the proven ability to manage internal and external stakeholders to positively influence and build mutually beneficial relationships
• Excellent training and communication skills; able to translate technical features into business value
• Project management skills; ability to balance multiple tool deployment and support initiatives
• Work model: Hybrid (2 times per week assist to the office)

Preferred Qualifications: 

• Hands-on experience with digital enablement tools

  • Fluent English (written and spoken); Spanish strongly preferred

  • Experience with AI-enabled enterprise tools (e.g., copilots, workflow AI, predictive analytics)

  • Familiarity with process optimization and digital workflow automation

  • Experience supporting global or multi-region organizations

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