Senior Customer Success Engineer

Veeam Software · Montreal, Canada

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<div class="content-intro"><div class="elementToProof"> Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. </div></div>  About the Role:<span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":300,"335559739":300,"335559740":240,"335572071":2,"335572072":0,"335572073":15460325,"335572075":2,"335572076":0,"335572077":15460325,"335572079":2,"335572080":0,"335572081":15460325,"335572083":2,"335572084":0,"335572085":15460325,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}">  The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Senior Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value.<span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":300,"335559739":300,"335559740":240,"335572071":2,"335572072":0,"335572073":15460325,"335572075":2,"335572076":0,"335572077":15460325,"335572079":2,"335572080":0,"335572081":15460325,"335572083":2,"335572084":0,"335572085":15460325,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}">  What You’ll Do<span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":300,"335559739":300,"335559740":240,"335572071":2,"335572072":0,"335572073":15460325,"335572075":2,"335572076":0,"335572077":15460325,"335572079":2,"335572080":0,"335572081":15460325,"335572083":2,"335572084":0,"335572085":15460325,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}">  <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.<span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":120,"335559739":120,"335559740":240,"335572071":2,"335572072":0,"335572073":15460325,"335572075":2,"335572076":0,"335572077":15460325,"335572079":2,"335572080":0,"335572081":15460325,"335572083":2,"335572084":0,"335572085":15460325,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.<span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":120,"335559739":120,"335559740":240,"335572071":2,"335572072":0,"335572073":15460325,"335572075":2,"335572076":0,"335572077":15460325,"335572079":2,"335572080":0,"335572081":15460325,"335572083":2,"335572084":0,"335572085":15460325,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1">Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.<span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":120,"335559739":120,"335559740":240,"335572071":2,"335572072":0,"335572073":15460325,"335572075":2,"335572076":0,"335572077":15460325,"335572079":2,"335572080":0,"335572081":15460325,"335572083":2,"335572084":0,"335572085":15460325,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1">Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.<span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":120,"335559739":120,"335559740":240,"335572071":2,"335572072":0,"335572073":15460325,"335572075":2,"335572076":0,"335572077":15460325,"335572079":2,"335572080":0,"335572081":15460325,"335572083":2,"335572084":0,"335572085":15460325,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1">Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.<span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":120,"335559739":120,"335559740":240,"335572071":2,"335572072":0,"335572073":15460325,"335572075":2,"335572076":0,"335572077":15460325,"335572079":2,"335572080":0,"335572081":15460325,"335572083":2,"335572084":0,"335572085":15460325,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="6" data-aria-level="1">Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.<span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":120,"335559739":120,"335559740":240,"335572071":2,"335572072":0,"335572073":15460325,"335572075":2,"335572076":0,"335572077":15460325,"335572079":2,"335572080":0,"335572081":15460325,"335572083":2,"335572084":0,"335572085":15460325,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="7" data-aria-level="1">Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.<span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":120,"335559739":120,"335559740":240,"335572071":2,"335572072":0,"335572073":15460325,"335572075":2,"335572076":0,"335572077":15460325,"335572079":2,"335572080":0,"335572081":15460325,"335572083":2,"335572084":0,"335572085":15460325,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="8" data-aria-level="1">Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.<span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":120,"335559739":120,"335559740":240,"335572071":2,"335572072":0,"335572073":15460325,"335572075":2,"335572076":0,"335572077":15460325,"335572079":2,"335572080":0,"335572081":15460325,"335572083":2,"335572084":0,"335572085":15460325,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="9" data-aria-level="1">Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.<span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":120,"335559739":120,"335559740":240,"335572071":2,"335572072":0,"335572073":15460325,"335572075":2,"335572076":0,"335572077":15460325,"335572079":2,"335572080":0,"335572081":15460325,"335572083":2,"335572084":0,"335572085":15460325,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="10" data-aria-level="1">Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.<span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":120,"335559739":120,"335559740":240,"335572071":2,"335572072":0,"335572073":15460325,"335572075":2,"335572076":0,"335572077":15460325,"335572079":2,"335572080":0,"335572081":15460325,"335572083":2,"335572084":0,"335572085":15460325,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </li> </ul> What You’ll Bring<span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":300,"335559739":300,"335559740":240,"335572071":2,"335572072":0,"335572073":15460325,"335572075":2,"335572076":0,"335572077":15460325,"335572079":2,"335572080":0,"335572081":15460325,"335572083":2,"335572084":0,"335572085":15460325,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}">  <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.<span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":120,"335559739":120,"335559740":240,"335572071":2,"335572072":0,"335572073":15460325,"335572075":2,"335572076":0,"335572077":15460325,"335572079":2,"335572080":0,"335572081":15460325,"335572083":2,"335572084":0,"335572085":15460325,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.<span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":120,"335559739":120,"335559740":240,"335572071":2,"335572072":0,"335572073":15460325,"335572075":2,"335572076":0,"335572077":15460325,"335572079":2,"335572080":0,"335572081":15460325,"335572083":2,"335572084":0,"335572085":15460325,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1">Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.<span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":120,"335559739":120,"335559740":240,"335572071":2,"335572072":0,"335572073":15460325,"335572075":2,"335572076":0,"335572077":15460325,"335572079":2,"335572080":0,"335572081":15460325,"335572083":2,"335572084":0,"335572085":15460325,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1">VMCE certification required (may be completed post-hire within an agreed timeframe).<span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":120,"335559739":120,"335559740":240,"335572071":2,"335572072":0,"335572073":15460325,"335572075":2,"335572076":0,"335572077":15460325,"335572079":2,"335572080":0,"335572081":15460325,"335572083":2,"335572084":0,"335572085":15460325,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1">Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert<span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":120,"335559739":120,"335559740":240,"335572071":2,"335572072":0,"335572073":15460325,"335572075":2,"335572076":0,"335572077":15460325,"335572079":2,"335572080":0,"335572081":15460325,"335572083":2,"335572084":0,"335572085":15460325,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="6" data-aria-level="1">Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.<span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":120,"335559739":120,"335559740":240,"335572071":2,"335572072":0,"335572073":15460325,"335572075":2,"335572076":0,"335572077":15460325,"335572079":2,"335572080":0,"335572081":15460325,"335572083":2,"335572084":0,"335572085":15460325,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="7" data-aria-level="1">Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.<span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":120,"335559739":120,"335559740":240,"335572071":2,"335572072":0,"335572073":15460325,"335572075":2,"335572076":0,"335572077":15460325,"335572079":2,"335572080":0,"335572081":15460325,"335572083":2,"335572084":0,"335572085":15460325,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="8" data-aria-level="1">Excellent communication, cross-functional collaboration, and stakeholder management skills.<span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":120,"335559739":120,"335559740":240,"335572071":2,"335572072":0,"335572073":15460325,"335572075":2,"335572076":0,"335572077":15460325,"335572079":2,"335572080":0,"335572081":15460325,"335572083":2,"335572084":0,"335572085":15460325,"469789798":"single","469789802":"single","469789806":"single","469789810":"single"}"> </li> </ul>  <div class="content-pay-transparency"><div class="pay-input"><div class="description">What you'll get <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="d2bfed21-e417-4cad-a5f6-b819c2e35028"> <div>Paid vacation starting at 15 days per year and increasing to 20 or 25 days based on tenure, with 4 additional global VeeaMe Days and 24 paid volunteer hours annually through Veeam Cares</div> </li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="d2bfed21-e417-4cad-a5f6-b819c2e35028"> <div>Paid parental leave that includes 3 weeks for all parents and 12 weeks for birthing parents</div> </li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="ad04b54c-d98a-4f4e-a17c-e62acd26af59">Medical, dental, and vision coverage from day one</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="9555f847-df04-429b-8036-6d32cde5a42f">Mental health support, therapy sessions, and digital wellness tools</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="2c6bff90-d62b-48d4-a44f-d4ebfd5485cb">RRSP retirement plan with matching contributions</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="522e389a-2763-40c2-b765-c0c93a50862a">Fertility support, plus 24 paid volunteer hours through Veeam Cares</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="5b946169-fb11-472d-9e53-667f3454618f">AirVet: 24/7 virtual veterinary care at no cost</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="fc6afff9-cbcc-4595-920c-eee83ba838ae">Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning</li> </ul> Compensation Transparency Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, and skills. Offers are typically made below the midpoint of the range.</div><div class="title">Pay Range</div><div class="pay-range">$118,000—$219,200 CAD</div></div></div><div class="content-conclusion"><div data-pm-slice="1 1 ["ul",null,"li",{"style":null,"checked":null,"value":null,"displayValue":null,"backgroundColor":null,"color":null,"listStyleType":null}]" data-en-clipboard="true"><hr></div> <div data-pm-slice="1 1 ["ul",null,"li",{"style":null,"checked":null,"value":null,"displayValue":null,"backgroundColor":null,"color":null,"listStyleType":null}]" data-en-clipboard="true">Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.</div> <div data-pm-slice="1 1 ["ul",null,"li",{"style":null,"checked":null,"value":null,"displayValue":null,"backgroundColor":null,"color":null,"listStyleType":null}]" data-en-clipboard="true"> Please note that any personal data collected from you during the recruitment process will be processed in accordance with our <a href="https://www.veeam.com/recruiting-privacy-notice.html">Recruiting Privacy Notice</a>.   The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.  By applying for this position, you consent to the processing of your personal data in accordance with our <a href="https://www.veeam.com/recruiting-privacy-notice.html">Recruiting Privacy Notice</a>. By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment. </div> <a id="app"></a></div>