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AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

As a Senior Observability Engineer, you will leverage your extensive expertise in Information Technology to enhance and streamline AHEAD's Managed Services platforms and tooling architecture at a strategic level. This role requires a deep technical understanding and hands-on experience with observability tools, monitoring platforms, and integrations with third-party technologies. You will play a pivotal role in driving the design, development, and maintenance of observability systems, ensuring they are robust, scalable, and aligned with organizational goals.

As a senior member of the team, you will collaborate closely with customer service owners, process owners, and various service delivery groups, providing technical leadership and insights during meetings and discussions. You will oversee documentation and quality assurance for development efforts, ensuring solutions are delivered with excellence. Your role will also focus on automating operational tasks, optimizing workflows, and expanding the operational toolset to drive efficiencies across the Managed Services team.

Senior Engineer, Observability