Senior Fraud Analyst

Responsibilities Compliance Failures and Fraud identification Prioritize and process daily work to meet customer service goals. Implement problem solving techniques to ensure efficient processing on all contracts. Follow internal procedures to properly document work on contracts. Inform Client Service Associate/Consultant of customer concerns or potential problems. Maintain a comprehensive knowledge of our record keeping system. Develop a working knowledge of plans, contract, and Pension documents and the concepts of Total Retirement Suite. Perform other job-related duties and special projects as required. Promote team development through shared knowledge and information with team members in working to resolve unusual or difficult situations. Adherence to Compliance, Information security, Internal and External statutory and regulatory requirements. Perform assigned work accurately to meet or exceed quality expectations that results in increased client satisfaction and profitability for PFG Develop partnerships among peers and those supported to increase ownership of work and sustain an efficient process Compliance to PGS policies and Flexibility as per business need Skill Set: Minimum of 2-6 years’ experience retirement services, Insurance and Financial Institution experience preferred Excellent written and verbal communication skills, Analytical skills, Willingness to work in any shift. Multitasking and effective decision making. Strong Customer service skills Qualifications MBA or Any Graduate (Preferable from Non IT background) Additional Information Candidate with knowledge of Retirement Services along with fraud analysis is added advantage. Candidate should be flexible to work in any shift. (Preferably morning shift)