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Senior Manager

American Express · New York, NY, United States
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Other (Adjacent or hard to classify.)
posted
1d ago
location
New York, NY, United States
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> description

The Global Merchant and Network Services (GMNS) Product team is at the heart of American Express and is a core function within the GMNS business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.

Reporting to the Director of Debit Product Management & Delivery, you will play a key role in supporting the development and delivery of American Express’s Debit merchant acquiring capabilities — from concept through launch. You will help ensure that new Debit products and features are effectively designed, built, and implemented to meet customer, partner, and business needs.

This role will drive collaboration across business and technology teams, ensuring progress against priorities, alignment across functions, and readiness for deployment. You’ll be instrumental in supporting the delivery of innovative, high-quality Debit solutions that strengthen American Express’s position in the U.S. merchant acquiring/payments eco system.

Key Responsibilities

  • Product Vision: Support definition of the Debit merchant acquirer product value proposition, including the customer experience anchored in customer needs and industry insights

  • Product Development: Manage execution of the Debit merchant acquiring product roadmap, ensuring deliverables are met across business, technology, and operational workstreams.

  • Stakeholder Collaboration: Work with our key strategic partners to align, develop and prioritize the Debit merchant acquiring backlog and roadmap

  • Partner Integration: Support interactions with network and partners in the merchant acquiring/payments acquiring ecosystem, driving solution design, testing, and deployment readiness.

  • Performance Tracking: Monitor progress against delivery plans, identify risks and dependencies, and help develop mitigation plans

  • Operational Excellence: Embed processes, controls, and governance frameworks to ensure scalable, sustainable delivery.

  • Team Contribution: Contribute to a collaborative, high-performing team culture and provide mentorship and support to junior team members.

Minimum Qualifications

  • 3+ years of experience in the merchant acquiring/payments acquiring ecosystem (strong preference for U.S. Debit merchant acquiring experience)

  • 3+ years of product management experience in payments

  • Demonstrated experience managing complex, cross-functional delivery programs with multiple stakeholders.

  • Strong organizational and project management skills, with ability to manage competing priorities and meet deadlines.

  • Excellent communication and analytical skills, with the ability to navigate ambiguity and problem-solve effectively.

  • Bachelor’s degree or equivalent experience required; advanced degree preferred.

 

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

 

 

 

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