Senior Quality Analyst

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. How you'll make an impact Quality Assurance and Auditing Perform comprehensive quality audits to ensure adherence to organizational standards and client requirements. Develop and implement quality control processes to monitor and improve data accuracy, system performance, and project outcomes. Conduct root cause analysis to identify and resolve issues, propose solutions, ensuring continuous improvement in processes and deliverables. Analyze trends and interpret results to provide actionable insights that drive quality enhancements. Implementation Management Collaborate with others to understand their business requirements and translate them into actionable, quality-focused implementation plans. Recommend systems configurations and tools to align with client specifications, organizational standards, and quality benchmarks. Data Analysis Analyze, clean, and transform data to ensure accuracy, consistency, and compatibility with Gallagher’s systems. Support and Training Conduct training sessions for internal teams on system functionality, data processes, and quality standards. Process Improvement Identify opportunities to enhance quality in implementation and data services processes. Collaborate with cross-functional teams to develop and implement best practices that prioritize quality and efficiency. Reporting and Documentation Generate detailed reports on implementation progress, data quality, and system performance, highlighting areas for improvement. Maintain accurate and comprehensive documentation of implementation processes, configurations, and client interactions to ensure transparency and accountability. Collaboration Work closely with internal teams, including IT, product development, and Client Services, to ensure quality is embedded in every stage of project delivery. Act as a liaison between internal clients and technical teams to facilitate effective communication, problem-solving, and quality assurance. About You Required: A minimum 4 years work experience, with a minimum 2 years experience working in a data services capacity. Excellent analytical skills. Ability to multi-task in a fast paced environment. Proficient in required system and computer applications. High School education required. Preferred: 4-5 years experience in the insurance or claims industry preferred. Highly analytical individual with working knowledge of Excel and Sharepoint. Behaviors: Excellent analytical thinker that demonstrates thorough knowledge of all IDS functions. Acts as IDS Subject Matter Expert. Problem solver with the ability to clearly articulate findings and resolution. Embraces new challenges and confidently makes decisions. Ability to act independently on assignment and understands appropriate escalation protocol. Able to work cooperatively in a team environment. Develops and maintains positive relationships within GB and externally with clients, carriers, and data vendors. Supports department and corporate initiatives. Adheres to Gallagher Shared Values. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.