Service Parts Analyst

Description

Better Trucks. Better World.

We’re raising the standard for what a medium-duty truck should be — delivering vehicles, infrastructure, and support designed to work for you.

About the Role

As a Service Parts Analyst, you will develop and maintain critical documentation within our ERP system (QAD), identifying and documenting all parts and activities required to service our products, while also managing our aftermarket accessory catalog. Serving as a liaison between engineering, purchasing, and customer service, you will identify and document part locations within structures and assemblies, as well as part supersessions and replacements, providing accurate, relevant information to those servicing our trucks. Additionally, you will process customer service parts orders for the field, track shipping completion and provide invoices to internal and external customers as needed.

What You Will Do

• Identify assemblies from the Engineering BOM that are relevant for service.
• Integrate customer service feedback into service parts requirements.
• Collaborate closely with the Warranty Analyst on component failure feedback.
• Document the location of each part within the truck.
• Track and update part information for supersessions and replacement parts.
• Serve as liaison between engineering, quality, purchasing, and field service teams to ensure accurate and representative documentation.
• Review materials at Change Board meetings for approval.
• Utilize QAD to obtain part release information and confirm documentation accuracy.
• Track shipping confirmation and create needed invoices once sales orders are closed.
• Continuously improving the Service BOM based on field feedback and engineering updates, working closely with the engineering change community.
• Deliver additional outputs including tabulation of parts consumed; documentation of actual or potential serviceability issues, along with recommendations to mitigate concerns; part cost, labor timing, and warranty recommendations based on observed performance.
• Operate as a self-directed contributor—organizing meetings, gathering necessary background information, and reporting discrepancies, issues, or serviceability improvement opportunities to Workhorse leadership.
• Embody the core values and competencies critical to this role: Transparency, Teamwork, Accountability, Excellence, Integrity, Communication, Collaboration, and Results-Driven performance.

Requirements

Required Qualifications & Skills

• Background: Minimum 10 years’ automotive or commercial vehicle service experience in a manufacturing or dealership environment.
• Project Management: Ability to manage multiple service project initiatives and ensure they align with organizational goals.
• Automotive Technology:
• Strong understanding of automotive systems, particularly electric vehicle technology.
• Ability to classify parts to correct vehicle systems.
• Ability to create and update documents using Office and Microsoft products.
• Comfortable working in ambiguous environments and developing/contributing to new processes and procedures to help design, build and service our products with excellence.
• Communication Skills: Strong verbal and written communication skills to interact with diverse audiences.

Nice to Have Experience

• Certified Parts Specialist.
• Certified Service Consultant. 
• Knowledge of vehicle development process.

Why Workhorse

Lead the Future of Electric Mobility

Workhorse is a leading electric vehicle company focused on delivering sustainable, purpose-built solutions that are transforming last-mile delivery and commercial transportation.

Make Executive-Level Impact

This role sits on the Sales and Executive Team, offering direct influence on enterprise growth, strategic partnerships, and company-wide direction.

Dog-Friendly Workplace

We believe great ideas come from people who feel comfortable being themselves—four-legged teammates included at many of our locations.

Strong, People-First Culture

We foster a collaborative, respectful, and transparent culture where teams are empowered, accountability is valued, and leaders are trusted to lead.

Innovation Meets Execution

Workhorse combines cutting-edge technology with real-world manufacturing and operational excellence—turning innovation into vehicles on the road.

Growth-Oriented Environment

Join a company in an exciting phase of growth where your leadership, ideas, and results will directly shape what’s next.

Workhorse Group Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability.