> job detail
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SFCC/SFMC-L2 Analyst
Valtech · Bengaluru
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posted
1d ago
location
Bengaluru
languages
—
tools
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> description
<p></p>
<p></p>
<p><span class="TextRun SCXW246265904 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW246265904 BCX0"><iframe style="display: table; margin-left: auto; margin-right: auto;" src="https://www.youtube.com/embed/-v7FHfKa70g" width="560" height="314"></iframe></span></span></p>
<p><span class="TextRun SCXW246265904 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW246265904 BCX0">Why Valtech? </span><span class="NormalTextRun SCXW246265904 BCX0">We’re</span> <span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW246265904 BCX0">the</span> <span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW246265904 BCX0">experience</span><span class="NormalTextRun SCXW246265904 BCX0"> innovation company </span><span class="NormalTextRun SCXW246265904 BCX0">- </span><span class="NormalTextRun CommentStart SCXW246265904 BCX0">a</span><span class="NormalTextRun SCXW246265904 BCX0"> trusted partner</span><span class="NormalTextRun SCXW246265904 BCX0"> to the world’s most recognized brands. To our people we offer </span><span class="NormalTextRun SCXW246265904 BCX0">growth opportunities, </span><span class="NormalTextRun SCXW246265904 BCX0">a </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW246265904 BCX0">values</span><span class="NormalTextRun SCXW246265904 BCX0">-driven culture, </span><span class="NormalTextRun SCXW246265904 BCX0">international </span><span class="NormalTextRun SCXW246265904 BCX0">careers</span><span class="NormalTextRun SCXW246265904 BCX0"> and the chance to shape the future of experience.</span></span><span class="EOP CommentStart SCXW246265904 BCX0" data-ccp-props="{}"> </span></p>
<h3><strong><span data-contrast="auto">The opportunity</span></strong></h3>
<p><span data-contrast="auto">At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">We are proud of:</span><span data-ccp-props="{}"> </span></p>
<ul>
<li><a href="https://www.valtech.com/work/?utm_source=greenhouse&utm_medium=website&utm_campaign=gl_ta_talent-acquisition_aw_ba_job_description_template&utm_term=website-applicants&utm_content=job-applicants_week192025" target="_blank"><span data-contrast="auto"><span data-ccp-charstyle="Hyperlink">The work we do and the innovation we drive</span></span></a><span data-ccp-props="{}"> </span></li>
<li><a href="https://www.valtech.com/career/our-values/?utm_source=greenhouse&utm_medium=website&utm_campaign=gl_ta_talent-acquisition_aw_ba_job_description_template&utm_term=website-applicants&utm_content=job-applicants_week192025" target="_blank"><span data-contrast="auto"><span data-ccp-charstyle="Hyperlink">Our values of share, care </span><span data-ccp-charstyle="Hyperlink">a</span><span data-ccp-charstyle="Hyperlink">nd dare</span></span></a><span data-ccp-props="{}"> </span></li>
<li><a href="https://www.valtech.com/valtech-as-workplace/?utm_source=greenhouse&utm_medium=website&utm_campaign=gl_ta_talent-acquisition_aw_ba_job_description_template&utm_term=website-applicants&utm_content=job-applicants_week192025" target="_blank"><span data-contrast="auto"><span data-ccp-charstyle="Hyperlink">A workplace culture that fosters creativity, diversity and autonomy</span></span></a><span data-ccp-props="{}"> </span></li>
<li><a href="https://www.valtech.com/about/offices/?utm_source=greenhouse&utm_medium=website&utm_campaign=gl_ta_talent-acquisition_aw_ba_job_description_template&utm_term=website-applicants&utm_content=job-applicants_week192025" target="_blank"><span data-contrast="auto"><span data-ccp-charstyle="Hyperlink">Our borderless, global framework, </span><span data-ccp-charstyle="Hyperlink">which enables </span><span data-ccp-charstyle="Hyperlink">seamless collaboration</span></span></a><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{}"> </span><strong><span data-contrast="auto">The role </span></strong><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto"><span class="TextRun SCXW143389529 BCX8" lang="EN-IN" data-contrast="auto"><span class="NormalTextRun SCXW143389529 BCX8">As an SFCC/SFMC-L2 Analyst</span></span><span class="TextRun SCXW143389529 BCX8" lang="EN-IN" data-contrast="auto"><span class="NormalTextRun SCXW143389529 BCX8">, </span></span><span class="TextRun SCXW143389529 BCX8" lang="EN-IN" data-contrast="auto"><span class="NormalTextRun SCXW143389529 BCX8">you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 2</span></span><span class="TextRun SCXW143389529 BCX8" lang="EN-IN" data-contrast="auto"><span class="NormalTextRun SCXW143389529 BCX8">+</span></span><span class="TextRun SCXW143389529 BCX8" lang="EN-IN" data-contrast="auto"><span class="NormalTextRun SCXW143389529 BCX8"> years of experience, a growth mindset and a drive to make a lasting impact.</span></span><span class="EOP Selected SCXW143389529 BCX8" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></span></p>
<p><span data-contrast="auto">You will thrive in this role if you are:</span><span data-ccp-props="{}"> </span></p>
<ul>
<li><span data-contrast="auto">A curious problem solver who challenges the status quo</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">A collaborator who values teamwork and knowledge-sharing</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Excited by the intersection of technology, creativity and data</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Experienced in Agile methodologies and consulting (a plus)</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{}"><span class="TextRun SCXW67519154 BCX8" lang="EN-IN" data-contrast="auto"><span class="NormalTextRun SCXW67519154 BCX8"><strong>Role & Responsibilities</strong></span></span><strong><span class="EOP Selected SCXW67519154 BCX8" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></strong></span></p>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="33" data-aria-level="1"><span data-contrast="none">Triage and diagnose incidents related to storefront availability, cart, checkout, pricing/promotions, product display, search and order flows across both SFRA and PWA storefronts</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="34" data-aria-level="1"><span data-contrast="none">Monitor site performance, order processing and integration jobs (import/export, API calls) and raise alerts on anomalies within agreed SLA windows</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="35" data-aria-level="1"><span data-contrast="none">Investigate issues linked to payment service provider integrations (e.g. card and alternative payment methods), PSP callbacks, tax and fraud screening, and checkout errors</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="36" data-aria-level="1"><span data-contrast="none">Perform first-level analysis on integration flows with PIM, DAM, ERP/OMS and fulfilment systems via the integration/middleware layer</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="37" data-aria-level="1"><span data-contrast="none">Reproduce defects in staging/sandbox instances, capture Business Manager and application logs, and prepare clear, well-documented escalation packages for L3</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="38" data-aria-level="1"><span data-contrast="none">Support content and merchandising business-as-usual activities (e.g. slot configuration, catalog/category checks) when incidents are content related</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="39" data-aria-level="1"><span data-contrast="none">Track scheduled batch jobs and data feeds; identify failures and coordinate re-runs with L3/operations teams</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="40" data-aria-level="1"><span data-contrast="none">Provide heightened monitoring support during peak trading periods (sales events, product launches, seasonal campaigns)</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="41" data-aria-level="1"><span data-contrast="none">Maintain knowledge base articles documenting known errors, workarounds and resolution steps</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="42" data-aria-level="1"><span data-contrast="none">Collaborate with the Core and Marketing Cloud support streams on shared, cross-channel customer journeys (e.g. account creation, back-in-stock, newsletter subscription flows)</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Must have</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<p><span data-contrast="auto">To be considered for this role, you must meet the following essential qualifications:</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="43" data-aria-level="1"><span data-contrast="none">Working knowledge of Salesforce B2C Commerce Cloud architecture, including SFRA, and awareness of composable/headless storefronts and their APIs</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="44" data-aria-level="1"><span data-contrast="none">Solid understanding of core eCommerce concepts: catalog, pricing, promotions, cart/checkout and order management</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="45" data-aria-level="1"><span data-contrast="none">Experience with Business Manager administration, configuration and log analysis</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="46" data-aria-level="1"><span data-contrast="none">Experience using ITSM tools (ServiceNow, JIRA) within an SLA-driven incident management model</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="47" data-aria-level="1"><span data-contrast="none">Basic exposure to JavaScript/Node.js concepts sufficient to support diagnosis and read application logs (this is a non-development role; code fixes are escalated to L3)</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="48" data-aria-level="1"><span data-contrast="none">Understanding of payment gateway, tax and fraud-prevention integrations in an eCommerce context</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="49" data-aria-level="1"><span data-contrast="none">Strong analytical mindset and attention to detail in a high-traffic, revenue-critical environment</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="50" data-aria-level="1"><span data-contrast="none">Good written and spoken English</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Nice to Have</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="51" data-aria-level="1"><span data-contrast="none">Salesforce B2C Commerce Cloud Developer or Business Practitioner certification</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="52" data-aria-level="1"><span data-contrast="none">Exposure to headless/composable storefront implementations</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="53" data-aria-level="1"><span data-contrast="none">Experience supporting multi-country or cross-border eCommerce sites</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="54" data-aria-level="1"><span data-contrast="none">Experience in retail or luxury goods eCommerce environments</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<p><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span><strong><span class="TextRun MacChromeBold SCXW105898609 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW105898609 BCX0">If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.</span></span><span class="EOP SCXW105898609 BCX0" data-ccp-props="{}"> </span></strong></p>
<h3><strong><span data-contrast="auto">Commitment to reaching all kinds of people</span></strong><span data-ccp-props="{}"> </span></h3>
<p><span data-contrast="auto">We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. </span><a href="https://www.valtech.com/about/diversity-inclusion/" target="_blank"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">Explore our Diversity & Inclusion site</span></span></a><span data-contrast="auto"> to see how we’re creating a more equitable Valtech for all.</span><span data-ccp-props="{}"> </span></p>
<h3><strong><span data-contrast="auto">The benefits </span></strong><span data-ccp-props="{}"> </span></h3>
<p><span data-contrast="auto">This is a Fulltime position based in<strong> Bangalore</strong>.</span></p>
<p><span data-contrast="auto">Beyond a competitive compensation package, we offer:</span><span data-ccp-props="{}"> </span></p>
<ul>
<li><span data-contrast="auto">Flexibility, with remote and hybrid work options (country-dependent)</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Career advancement, with international mobility and professional development programs</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Learning and development, with access to cutting-edge tools, training and industry experts</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-contrast="auto">Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto"> </span> <strong><span data-contrast="auto">Your application process</span></strong></p>
<p><span data-contrast="auto">Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.</span></p>
<p><span data-contrast="auto">⚠️ Beware of recruitment fraud! Only engage with official Valtech email addresses ending in <strong>@valtech.com</strong>.</span></p>
<p><span data-contrast="auto">We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto"> </span> <strong><span data-contrast="auto">About Valtech</span></strong></p>
<p><span data-contrast="auto">Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">Are you ready to create what’s next? Join us.</span></p>
<p></p>
<p></p>