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SFMC Core-L3 Analyst
Valtech · Bengaluru
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posted
1d ago
location
Bengaluru
languages
—
tools
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> description
<p></p>
<p></p>
<p></p>
<p><span class="TextRun SCXW246265904 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW246265904 BCX0"><iframe style="display: table; margin-left: auto; margin-right: auto;" src="https://www.youtube.com/embed/-v7FHfKa70g" width="560" height="314"></iframe></span></span></p>
<p><span class="TextRun SCXW246265904 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW246265904 BCX0">Why Valtech? </span><span class="NormalTextRun SCXW246265904 BCX0">We’re</span> <span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW246265904 BCX0">the</span> <span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW246265904 BCX0">experience</span><span class="NormalTextRun SCXW246265904 BCX0"> innovation company </span><span class="NormalTextRun SCXW246265904 BCX0">- </span><span class="NormalTextRun CommentStart SCXW246265904 BCX0">a</span><span class="NormalTextRun SCXW246265904 BCX0"> trusted partner</span><span class="NormalTextRun SCXW246265904 BCX0"> to the world’s most recognized brands. To our people we offer </span><span class="NormalTextRun SCXW246265904 BCX0">growth opportunities, </span><span class="NormalTextRun SCXW246265904 BCX0">a </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW246265904 BCX0">values</span><span class="NormalTextRun SCXW246265904 BCX0">-driven culture, </span><span class="NormalTextRun SCXW246265904 BCX0">international </span><span class="NormalTextRun SCXW246265904 BCX0">careers</span><span class="NormalTextRun SCXW246265904 BCX0"> and the chance to shape the future of experience.</span></span><span class="EOP CommentStart SCXW246265904 BCX0" data-ccp-props="{}"> </span></p>
<h3><strong><span data-contrast="auto">The opportunity</span></strong></h3>
<p><span data-contrast="auto">At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">We are proud of:</span><span data-ccp-props="{}"> </span></p>
<ul>
<li><a href="https://www.valtech.com/work/?utm_source=greenhouse&utm_medium=website&utm_campaign=gl_ta_talent-acquisition_aw_ba_job_description_template&utm_term=website-applicants&utm_content=job-applicants_week192025" target="_blank"><span data-contrast="auto"><span data-ccp-charstyle="Hyperlink">The work we do and the innovation we drive</span></span></a><span data-ccp-props="{}"> </span></li>
<li><a href="https://www.valtech.com/career/our-values/?utm_source=greenhouse&utm_medium=website&utm_campaign=gl_ta_talent-acquisition_aw_ba_job_description_template&utm_term=website-applicants&utm_content=job-applicants_week192025" target="_blank"><span data-contrast="auto"><span data-ccp-charstyle="Hyperlink">Our values of share, care </span><span data-ccp-charstyle="Hyperlink">a</span><span data-ccp-charstyle="Hyperlink">nd dare</span></span></a><span data-ccp-props="{}"> </span></li>
<li><a href="https://www.valtech.com/valtech-as-workplace/?utm_source=greenhouse&utm_medium=website&utm_campaign=gl_ta_talent-acquisition_aw_ba_job_description_template&utm_term=website-applicants&utm_content=job-applicants_week192025" target="_blank"><span data-contrast="auto"><span data-ccp-charstyle="Hyperlink">A workplace culture that fosters creativity, diversity and autonomy</span></span></a><span data-ccp-props="{}"> </span></li>
<li><a href="https://www.valtech.com/about/offices/?utm_source=greenhouse&utm_medium=website&utm_campaign=gl_ta_talent-acquisition_aw_ba_job_description_template&utm_term=website-applicants&utm_content=job-applicants_week192025" target="_blank"><span data-contrast="auto"><span data-ccp-charstyle="Hyperlink">Our borderless, global framework, </span><span data-ccp-charstyle="Hyperlink">which enables </span><span data-ccp-charstyle="Hyperlink">seamless collaboration</span></span></a><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{}"> </span><strong><span data-contrast="auto">The role </span></strong><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto"><span class="TextRun SCXW143389529 BCX8" lang="EN-IN" data-contrast="auto"><span class="NormalTextRun SCXW143389529 BCX8">As an SFMC Core-L3 Analyst</span></span><span class="TextRun SCXW143389529 BCX8" lang="EN-IN" data-contrast="auto"><span class="NormalTextRun SCXW143389529 BCX8">, </span></span><span class="TextRun SCXW143389529 BCX8" lang="EN-IN" data-contrast="auto"><span class="NormalTextRun SCXW143389529 BCX8">you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4</span></span><span class="TextRun SCXW143389529 BCX8" lang="EN-IN" data-contrast="auto"><span class="NormalTextRun SCXW143389529 BCX8">+</span></span><span class="TextRun SCXW143389529 BCX8" lang="EN-IN" data-contrast="auto"><span class="NormalTextRun SCXW143389529 BCX8"> years of experience, a growth mindset and a drive to make a lasting impact.</span></span><span class="EOP Selected SCXW143389529 BCX8" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></span></p>
<p><span data-contrast="auto">You will thrive in this role if you are:</span><span data-ccp-props="{}"> </span></p>
<ul>
<li><span data-contrast="auto">A curious problem solver who challenges the status quo</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">A collaborator who values teamwork and knowledge-sharing</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Excited by the intersection of technology, creativity and data</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Experienced in Agile methodologies and consulting (a plus)</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{}"><span class="TextRun SCXW67519154 BCX8" lang="EN-IN" data-contrast="auto"><span class="NormalTextRun SCXW67519154 BCX8"><strong>Role & Responsibilities</strong></span></span><strong><span class="EOP Selected SCXW67519154 BCX8" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></strong></span></p>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="33" data-aria-level="1">
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="74" data-aria-level="1"><span data-contrast="none">Own complex, escalated incidents from L2, performing deep functional and configuration-level root cause analysis (flows, validation rules, sharing/security model, integration configuration)</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="75" data-aria-level="1"><span data-contrast="none">Diagnose issues across the wider ecosystem: interactions between Sales/Service/Experience Cloud and ERP, POS, PIM/DAM, OMS, payment providers and the integration/middleware layer</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="76" data-aria-level="1"><span data-contrast="none">Analyze Apex, Lightning Web Component and Flow logs and debug output to identify root cause without personally developing code fixes; translate findings into precise requirements for development teams</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="77" data-aria-level="1"><span data-contrast="none">Lead impact analysis for evolutions and change requests (typically under 10 person-days), including consistency with the validated roadmap and cross-system dependencies, and provide costing input</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="78" data-aria-level="1"><span data-contrast="none">Validate fixes and enhancements delivered by development teams through functional/technical documentation review, UAT support and regression checks</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="79" data-aria-level="1"><span data-contrast="none">Maintain and evolve platform configuration: user/profile/permission model, automation (Flow), page layouts, record types, reports and dashboards</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="80" data-aria-level="1"><span data-contrast="none">Support sandbox refresh activities, release management and deployment validation</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="81" data-aria-level="1"><span data-contrast="none">Contribute to and maintain technical/functional documentation and the knowledge base</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="82" data-aria-level="1"><span data-contrast="none">Participate in Agile ceremonies (sprint planning, backlog refinement, demos) and problem management reviews</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="83" data-aria-level="1"><span data-contrast="none">Act as a functional escalation point during critical/high-priority incidents, including on-call support during special commercial events where required</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="84" data-aria-level="1"><span data-contrast="none">Ensure security and compliance requirements (data privacy, access management) are respected in all support activities</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
</li>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="42" data-aria-level="1"><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Must have</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<p><span data-contrast="auto">To be considered for this role, you must meet the following essential qualifications:</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="43" data-aria-level="1">
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="85" data-aria-level="1"><span data-contrast="none">Strong hands-on experience configuring and administering Salesforce Sales Cloud, Service Cloud and Experience Cloud</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="86" data-aria-level="1"><span data-contrast="none">Solid understanding of Apex, Lightning Web Components, Flow and platform events, sufficient to analyze logs and diagnose complex issues (this role does not require producing custom code)</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="87" data-aria-level="1"><span data-contrast="none">Experience with integration architectures involving middleware platforms and REST/SOAP/platform-event based integrations</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="88" data-aria-level="1"><span data-contrast="none">Strong incident and problem management experience in an ITSM-driven environment</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="89" data-aria-level="1"><span data-contrast="none">Ability to perform impact analysis across a multi-system ecosystem and produce clear functional/technical specifications for developers</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="90" data-aria-level="1"><span data-contrast="none">Experience with data privacy and security operational requirements (access management, sharing model, right-to-be-forgotten processes)</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="91" data-aria-level="1"><span data-contrast="none">Excellent stakeholder communication and documentation skills</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
</li>
</ul>
<p><strong><span data-contrast="auto">Nice to Have</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="51" data-aria-level="1">
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="92" data-aria-level="1"><span data-contrast="none">Salesforce Advanced Administrator, Platform App Builder, or Service Cloud/Sales Cloud Consultant certification</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="93" data-aria-level="1"><span data-contrast="none">Experience coordinating with distributed or nearshore/offshore development teams</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="94" data-aria-level="1"><span data-contrast="none">Exposure to Agile delivery frameworks (Scrum/Kanban)</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
<ul>
<li data-leveltext="%1." data-font="" data-listid="2" data-list-defn-props="{"335552541":0,"335559685":504,"335559991":259,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-aria-posinset="95" data-aria-level="1"><span data-contrast="none">Experience in retail, luxury goods or omnichannel CRM environments</span><span data-ccp-props="{"335559739":90}"> </span></li>
</ul>
</li>
</ul>
<p><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span><strong><span class="TextRun MacChromeBold SCXW105898609 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW105898609 BCX0">If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.</span></span><span class="EOP SCXW105898609 BCX0" data-ccp-props="{}"> </span></strong></p>
<h3><strong><span data-contrast="auto">Commitment to reaching all kinds of people</span></strong><span data-ccp-props="{}"> </span></h3>
<p><span data-contrast="auto">We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. </span><a href="https://www.valtech.com/about/diversity-inclusion/" target="_blank"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">Explore our Diversity & Inclusion site</span></span></a><span data-contrast="auto"> to see how we’re creating a more equitable Valtech for all.</span><span data-ccp-props="{}"> </span></p>
<h3><strong><span data-contrast="auto">The benefits </span></strong><span data-ccp-props="{}"> </span></h3>
<p><span data-contrast="auto">This is a Fulltime position based in<strong> Bangalore</strong>.</span></p>
<p><span data-contrast="auto">Beyond a competitive compensation package, we offer:</span><span data-ccp-props="{}"> </span></p>
<ul>
<li><span data-contrast="auto">Flexibility, with remote and hybrid work options (country-dependent)</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Career advancement, with international mobility and professional development programs</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Learning and development, with access to cutting-edge tools, training and industry experts</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-contrast="auto">Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto"> </span> <strong><span data-contrast="auto">Your application process</span></strong></p>
<p><span data-contrast="auto">Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.</span></p>
<p><span data-contrast="auto">⚠️ Beware of recruitment fraud! Only engage with official Valtech email addresses ending in <strong>@valtech.com</strong>.</span></p>
<p><span data-contrast="auto">We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto"> </span> <strong><span data-contrast="auto">About Valtech</span></strong></p>
<p><span data-contrast="auto">Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">Are you ready to create what’s next? Join us.</span></p>
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