Shift Supervisor (Portugal)

<div class="content-intro"><p><strong>About Cleerly</strong></p> <p>We’re Cleerly – a healthcare company that’s revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world’s leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which has enabled rapid growth and continued support of our mission. In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to our offices in Denver, Colorado, New, York, New York, Dallas, Texas, and Lisbon, Portugal with some roles requiring you to be on-site in a location.&nbsp;</p> <p>Cleerly has created a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly’s solutions are supported by more than a decade of performing some of the world’s largest clinical trials to identify important findings beyond symptoms that increase a person’s risk of heart attacks.&nbsp;</p> <p>At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description.&nbsp;</p> <div id="C08UL92QPH8-1758651909.410819-thread-list-Thread_1758652385.135439" class="c-virtual_list__item" data-qa="virtual-list-item" data-item-key="1758652385.135439"> <div class="c-message_kit__background c-message_kit__background--hovered c-message_kit__message c-message_kit__thread_message" data-qa="message_container" data-qa-unprocessed="false" data-qa-placeholder="false"> <div class="c-message_kit__hover c-message_kit__hover--hovered" data-qa-hover="true"> <div class="c-message_kit__actions c-message_kit__actions--default"> <div class="c-message_kit__gutter"> <div class="c-message_kit__gutter__right" data-qa="message_content"> <div class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <div class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <div class="p-block_kit_renderer" data-qa="block-kit-renderer"> <div class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <div class="p-rich_text_block"> <div class="p-rich_text_section">While we are mostly a remote company, travel is required for some team meetings and cross function projects typically once per month or once per quarter, for some roles like sales or external facing roles travel could be up to 90% of the time.</div> <div class="p-rich_text_section">&nbsp;</div> <div class="p-rich_text_section"><em>Cleerly is committed to providing safe and effective medical software that meets customer needs and our intended use. The adherence to all applicable regulatory and statutory requirements establishes a clear framework for setting measurable quality objectives. Our commitment to continually improving our products and processes proactively manages risks, ensuring ongoing compliance throughout the entire software lifecycle. &nbsp;Understanding this role's relevance and importance is critical to achieving Cleerly's quality objectives.</em></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div></div><h2>About the Role</h2> <p>The Shift Supervisor (SS) serves as the primary architect of operational stability during the shifts. This is a non-people management role, centered on strategic workflow and capacity governance. Reporting to the Planning &amp; Support Team Manager, the SS provides centralized tactical oversight, tasked with safeguarding operational integrity through proactive risk mitigation and real-time process adjustments.</p> <h2>Responsibilities</h2> <ul> <li>Real-Time operational management: Continuously monitor operational dashboards to maintain total visibility over workflow stability.</li> <li>Predictive Risk Mitigation: Identify potential performance bottlenecks and implement preemptive interventions to safeguard TAT (Turnaround Time) and RFT (Right First Time) benchmarks before they are compromised.</li> <li>Capacity &amp; Queue Governance: Execute demand-capacity balancing by aligning queue volume and complexity mix with available technical resources, ensuring optimal throughput.</li> <li>Decisive Operational Authority: Exercise absolute mandate over shift logistics.</li> <li>Tactical Stakeholder Alignment: Act as the primary liaison between the Planning and Support Team and the execution team, exerting influence to align priorities with Group Leaders without a direct reporting hierarchy.</li> <li>Seamless Operational Transition: "End of Shift" handover, documenting critical work-in-progress, technical instabilities, and backlog status to ensure zero-risk continuity for the incoming cycle.</li> <li>Continuous Process Excellence: Drive operational efficiency by identifying systemic friction points and leading or contributing to Lean-based improvement projects.</li> <li>Work in shifts is a requirement</li> </ul> <h2>Required Competencies</h2> <ul> <li>Fast paced operational expertise: Extensive experience navigating complex, fast-paced operations. Prior exposure to Industrial Manufacturing, Logistics, or task management frameworks is highly prioritized.</li> <li>Analytical &amp; Data Proficiency: Advanced ability to synthesize real-time information from dashboards, identifying correlations between queue volatility and performance output (TAT/RFT) to execute preemptive interventions.</li> <li>Capacity &amp; Queue Governance: Proven track record in resource optimization, demand-capacity balancing, and tactical scheduling.</li> <li>Bilingual proficiency (English/Portuguese)</li> <li>Process Excellence (Plus): Practical understanding of Lean Methodologies or Six Sigma to streamline workflow and eliminate operational bottlenecks.</li> </ul> <h2>Soft Skills</h2> <ul> <li>Decisive Operational Authority: The poise and "executive presence" to assume absolute control of the shift, including the mandate to re-prioritize workflows or suspend scheduled breaks to preserve operational integrity.</li> <li>Anticipatory Strategic Vision: A forward-looking mindset focused on predictive mitigation—identifying and neutralizing potential disruptions 2-3 hours before they impact delivery.</li> <li>Stakeholder Alignment &amp; Influence: Excellence in cross-functional communication; the ability to exert technical authority and align priorities with Group Leaders and Intake teams without a direct reporting hierarchy.</li> <li>Cognitive Resilience: The ability to maintain analytical clarity under extreme pressure, deconstructing complex operational failures into rapid, high-impact solutions.</li> </ul> <p><strong>Salary:</strong></p> <p>€1800-2000 (monthly)</p><div class="content-conclusion"><p><strong>Working at Cleerly takes HEART. Discover our Core Values:</strong></p> <ul> <li data-renderer-start-pos="1133"><strong>H: Humility</strong>- be a servant leader</li> <li data-renderer-start-pos="1133"><strong>E: Excellence</strong>- deliver world-changing results</li> <li data-renderer-start-pos="1133"><strong>A: Accountability</strong>- do what you say; expect the same from others</li> <li data-renderer-start-pos="1133"><strong>R: Remarkable</strong>- inspire &amp; innovate with impact</li> <li data-renderer-start-pos="1133"><strong>T: Teamwork</strong>- together we win</li> </ul> <p><span style="font-weight: 400;">Don’t meet 100 percent of the qualifications? Apply anyway and help us diversify our candidate pool and workforce. We value experience, whether gained formally or informally on the job or through other experiences. <em>Job duties, activities and responsibilities are subject to change by our company.</em></span></p> <p><strong><em>OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER.</em></strong><em><span style="font-weight: 400;"> &nbsp;We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.</span></em></p> <p>For more information see our Privacy Policy (<a href="https://cleerlyhealth.com/privacy-policy)">https://cleerlyhealth.com/privacy-policy)</a>. All official emails will come from @cleerlyhealth.com email accounts.&nbsp;</p> <p><span style="font-weight: 400;">#Cleerly</span></p></div>