Wait, What Do You Do?

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What you’ll build <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Design, implement, and manage the observability platform</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Own the full lifecycle of telemetry pipelines (metrics and logs) across containerized and VM workloads, as well as cloud environments</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Manage architecture, capacity planning, and day-2 operations for the observability stack on Kubernetes and Docker</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Develop and manage large-scale alerting across multi-customer environments</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Author, tune, and maintain alert rules based on metrics and log signals</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Ensure alerts are reliable, actionable, and low-noise across distributed systems and customer deployments</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Maintain enterprise-scale alert coverage where missed alerts have direct customer impact</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Deliver the observability platform using DevOps practices</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Implement infrastructure as code, CI/CD pipelines, automated testing, and continuous delivery</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Ensure all changes are version-controlled and deployed through automated workflows, avoiding manual drift</li> </ul> Core Skills: <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Monitoring: Prometheus, Grafana, Loki, ELK, Opentelemetry</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Automation & DevOps Tooling: Ansible, ArgoCD, github Actions, Helm</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Containers & Linux: Kubernetes, Docker, Linux</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Programming/Scripting: Python/Go, Bash</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">ITSM & Data Integration: ServiceNow, Jira, MS teams</li> </ul> What you bring: <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">7–9 years of experience in Site Reliability Engineering (SRE), Platform Engineering, or Observability Engineering, with a strong understanding of distributed systems and server infrastructure.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Strong experience designing, implementing, and operating observability platforms using technologies such as Prometheus, Grafana, Loki, Alertmanager, OpenTelemetry, Promtail, or Fluentd, including telemetry pipelines for metrics and logs.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Strong expertise in at least one major public cloud platform (AWS, Azure, or GCP), with exposure to multi-cloud environments, along with container technologies and Kubernetes.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Experience managing monitoring, alerting, and day-2 operations for large-scale distributed and cloud-native environments.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Strong knowledge of DevOps practices, Infrastructure as Code (Terraform, Ansible, or equivalent), GitOps (e.g., Argo CD), CI/CD pipelines (GitHub Actions), and scripting using Python, Go, or Bash.</li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Experience driving platform reliability, scalability, capacity planning, and continuous improvements through automation and operational excellence.</li> </ul> Good to Have • AWS Certified (Cloud) • Red Hat Ansible Certified (Automation) • CNCF Certified Kubernetes Administrator (CKA) • Knowledge of SAP HANA Where you belong: SAP Enterprise Cloud Services enables our customers to focus on driving innovation for the future with a focus on flexibility and simplification. We provide customers with a scalable and adaptable operating model, secure and resilient best-in-class technology, and IT governance to ensure production availability across the application and infrastructure landscape. ECS Delivery is the operational organization and our XDU Delivery unit, of which you will be part, is responsible for all cross topics which are necessary to smoothly run the business. Our Unit runs Cross Projects, represents the Process Managers,security, operate the Tools Operation Control Center (TOCC) and taking care for Monitoring as well as for Data Quality Management. Most of your team members are currently located in Germany and India, but whole ECS as stakeholder is distributed around the globe. #SAPINTERNAL Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the <a href="https://one.int.sap/me@sap/jobs_and_hiring/employee_referral/region/0000/lang/en">SAP Employee Referral Program</a>, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our <a href="https://jobs.sap.com/content/Ethical_usage_of_AI_in_the_recruiting_process/?locale=en_US">Guidelines for Ethical Usage of AI in the Recruiting Process</a>. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 451535 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid