Sports Customer Support Analyst

<div class="content-intro"><p>&nbsp;</p> <p>&nbsp;</p></div><p><em>By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before.</em><em> Learn more at </em><a href="https://www.geniussports.com/"><em>geniussports.com.</em></a></p> <p><strong>THE ROLE:</strong><strong>&nbsp;<br></strong></p> <p><em>This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights.&nbsp;</em></p> <p>Join our team as a Sports Customer Support Analyst and play a key role in delivering a seamless customer experience. You’ll handle incoming requests, support clients via Zendesk and work closely with internal teams to resolve issues and onboard new users. Alongside this, you’ll monitor live match data and assist with troubleshooting in a fast-paced environment.</p> <p><strong>WHAT YOU'LL DO:</strong></p> <ul> <li>Provide <strong>customer support </strong>via Zendesk</li> <li>Prioritize and manage <strong>incoming requests</strong></li> <li>Collaborate with internal technical and onboarding teams to <strong>escalate issues&nbsp;</strong></li> <li>Assist with technical troubleshooting</li> <li>Work in <strong>shifts</strong> (morning &amp; afternoon, hybrid model)</li> </ul> <p><strong data-stringify-type="bold">WHAT YOU'LL BRING</strong></p> <ul> <li>Excellent communication in fluent <strong>English</strong> (written &amp; verbal)</li> <li>Strong <strong>problem-solving </strong>with the ability to <strong>multitask &amp; prioritize</strong></li> <li>Proactive, <strong>accurate,</strong> and able to perform under pressure</li> <li>Confident with <strong>computer systems and tools</strong></li> <li>Previous <strong>customer support experience</strong> is a plus</li> </ul> <p>The monthly salary for this full-time role ranges from €1580 to €2100 gross. This role will also be eligible to take part in Genius Sports Group's benefits plan.</p> <p><em>We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location. </em></p> <p><em>As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at</em><a href="https://www.geniussports.com/reward/"><em> Reward | Genius Sports.</em></a><em>&nbsp;</em></p> <p><strong><em>One team, being brave, driving change</em></strong><em> &nbsp;</em></p> <p><em>We strive to create an</em> <em>inclusive working environment, where everyone feels a sense of belonging and</em> <em>the ability to make a difference. Learn more about our values and culture at</em><a href="https://www.geniussports.com/culture/"><em> Culture | Genius</em></a>.</p> <p><em>Let us know when you apply if you need any assistance during the recruiting process due to a disability.</em></p>