Sr. Analyst, Production Eng (Chennai, IN)

<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H2> </div><div><p>We are seeking a dedicated and proactive Senior Analyst for Production Engineering to join our team in Chennai, India. This role demands a keen ability to quickly grasp and support Core Banking features, leveraging the latest technologies to ensure seamless application performance and system reliability. The chosen candidate will be instrumental in maintaining the robustness and efficiency of our banking systems in a 24/7 environment, working collaboratively across business and technology units to deliver exceptional service and innovation.</p><p>This position offers an exciting opportunity to engage in complex problem-solving scenarios, developing technical expertise and participating in continuous process improvements. Flexibility, a commitment to excellence, and a passion for learning are essential attributes for success in this dynamic role.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Key Responsibilities</b></H2> </div><div><p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strategy</span></strong><br><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Application Support </span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Application support and Infrastructure management.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Identify system Gaps. Prepare &amp; execute the service Improvement plans.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    To resolve complex (L2 / L3) incidents &amp; manage security incidents.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Perform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets. </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Regularly review the nature of incident tickets with a view to fix it permanently. </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Consistently to provide training and coaching to up-skill the staffs on product and technical knowledge to handle problem tickets of a more complex nature. </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Effective engagement with business &amp; technology stakeholders for any critical issues.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Ensure RCAs are performed for high severity issues.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Flexible to work in shifts inclusive of night shifts being 24*7 application</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Provide timely workaround solutions for failing issue pattern which requires source code fix</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Should have adequate knowledge on Java, DB2, Postgres SQL, Shell scripts and AWS foundations. </span></p> <p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Business</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Awareness and understanding the core business functionality of application quickly and adaptable to newer technologies </span></p> <p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Processes</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Adhere the PSS process followed by GBS group. </span></p> <p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">People &amp; Talent</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Responsibility to review production capacity plans and incident trends</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2> </div><div><p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Risk Management</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Being a role in production support requires the way in which the risk adherence is strictly followed as per group framework.</span></p> <p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Governance</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Identify system Gaps. Prepare &amp; execute the service Improvement plans.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    To resolve complex (L2 / L3) incidents &amp; manage security incidents.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Perform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets. </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Regularly review the nature of incident tickets with a view to fix it permanently. </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Consistently to provide training and coaching to up-skill the staffs on product and technical knowledge to handle problem tickets of a more complex nature.</span><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><br></span></p> <p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Regulatory &amp; Business Conduct</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span></p> <p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Key stakeholders</span></strong><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Core Banking PSS team</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Skills and Experience</b></H2> </div><div><p>To excel in this role, candidates should possess a strong technical foundation coupled with excellent communication and problem-solving abilities. The ideal profile includes:</p> <ul> <li>Proficiency in Java, J2EE frameworks, and development of RESTful APIs to support application functionalities.</li> <li>Experience with SQL querying on IBM DB2 and PostgreSQL databases, alongside familiarity with Linux operating environments and Unix shell scripting.</li> <li>Hands-on knowledge of AWS cloud services and foundational cloud concepts to support hybrid infrastructure management.</li> <li>Exposure to automation and monitoring tools such as Control-M and Azure DevOps, as well as IT service management platforms like ServiceNow, enhancing operational efficiency.</li> <li>Demonstrated ability to communicate technical issues clearly and collaborate effectively with diverse stakeholders.</li> <li>Strong analytical and critical thinking skills enabling efficient root cause analysis and solution design.</li> </ul> <p> </p> <p><strong>Individuals should be willing to work in 24/7 work environment and night shifts</strong></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications</b></H2> </div><div><p>The ideal candidate will hold the following qualifications and background:</p> <ul> <li>A Bachelor's degree in Engineering (BE), Master of Computer Applications (MCA), or a Master's degree in Computer Science.</li> <li>Relevant certifications in Java/J2EE technologies, AWS Cloud, SQL querying, or Linux system administration will be highly valued and considered an advantage.</li> <li>A minimum of 2 years' experience working in technical roles within 24x7 production support environments, demonstrating ability to solve complex problems.</li> <li>Evidence of continuous professional development and commitment to mastering emerging technologies and best practices.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About Standard Chartered</b></H2> </div><div><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p> <p>Together we:</p> <ul> <li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What we offer</b></H2> </div><div><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul></div></div></div>