Sr. Analyst

Management Level: 10 - Sr. Analyst - Sales Trainer Location: Open for PAN India Must have skills: Sales Training, Call Quality Analysis, Coaching & Feedback, Objection Handling, Performance & Compliance., New Joinee Product Training, Competitive analysis on specific Programs Good to have skills: Call Recording/QA Tools, Data Analysis, Product Training, Sales Benchmarking, SWAT Experience. Experience: 4-7 years Educational Qualification: Bachelor's degree in business, Management, Sales, or related field. Job Overview We are looking for a Sr. Analyst - Sales Trainer to support sales performance through call analysis, targeted coaching, training, and performance improvement. With the implementation of call recording systems, this role will analyze advisor interactions, identify performance and compliance gaps, and deliver focused interventions to improve product knowledge, objection handling, call quality, productivity, and overall advisor performance. The role will also act as a SWAT resource, supporting critical performance gaps, new product/process rollouts, and targeted improvement initiatives through data-driven insights and benchmarking. Key Responsibilities Analyze recorded advisor calls to identify gaps in sales effectiveness, product knowledge, objection handling, call quality, compliance, and customer interaction. Conduct targeted coaching and training interventions based on call-level insights, performance data, and identified capability gaps. Develop and deliver training on product knowledge, sales techniques, objection handling, communication, call quality, compliance, and productivity. Establish and track sales and call-quality benchmarks, identify performance trends, and share actionable insights with business and sales leadership. Partner with Sales, Quality, Operations, and Product teams to address recurring gaps and drive continuous performance improvement. Act as a SWAT resource for critical performance issues, new launches, process changes, and teams requiring immediate capability interventions. Maintain training records, coaching outcomes, performance metrics, and post-training impacts to measure effectiveness and recommend further interventions. Required Experience, Skills & Qualifications 4-7 years of experience in sales training, sales enablement, quality analysis, coaching, customer experience, or performance management. Hands-on experience in sales/advisor call analysis, coaching, training delivery, and performance improvement. Strong understanding of sales processes, objection handling, product pitching, call quality, compliance, and customer engagement. Ability to identify behavioral and performance gaps from call recordings and data, convert insights into coaching actions, and measure improvement. Strong analytical and problem-solving skills with the ability to identify trends, benchmark performance, and provide actionable recommendations. Excellent communication, presentation, facilitation, and stakeholder management skills. Ability to work as a SWAT resource in fast-paced environments and support multiple teams or business priorities. Experience with call recording, quality monitoring, CRM, LMS, or sales analytics tools is preferred. About Us: https://talentsprint.com/ Backed by a $1 billion investment over three years, Accenture launched its LearnVantage business in March 2024, providing comprehensive learning and training services to help organizations reskill and upskill their people and achieve greater business results in the AI economy. Powered by an AI-native platform, Accenture LearnVantage offers learning strategy and design, personalized learning experiences, learning managed services and certifications, all supported by a robust partner network and access to more than 2,000 mentors around the world. For more information, please visit www.accenture.com/learnvantage.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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