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👑Data Leadership

Sr Manager, Business Analytics & Ops

jj · Shanghai, China
// classified as
Data Leadership (Heads of data, directors, managers.)
posted
<1d ago
location
Shanghai, China
languages
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> description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Data Analytics & Computational Sciences

Job Sub Function:

Business Intelligence

Job Category:

People Leader

All Job Posting Locations:

Shanghai, China

Job Description:

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.​

DePuy Synthes is recruiting for a Sr Manager, Business Analytics & Ops, located in Shanghai. 

The Sr. Business Analytics & Operations Manager is a senior integrative role responsible for driving data‑driven decision making, operational excellence, and office governance across DPS China. The role combines business analytics leadership, sales operations governance, and DPS China office management to ensure the organization operates efficiently, compliantly, and with strong execution discipline. 

Acting as a central connective hub, this role links Sales, Marketing, Finance, Strategic Support, IS, HR, and Admin—translating strategy into execution and ensuring day‑to‑day operations are supported by robust analytics, standardized processes, and effective office management. 

Key Responsibilities 

1. Business Analytics & Insight Leadership 

  • Own DPS China’s business analytics framework, covering sales performance, market trends, channel effectiveness, and customer insights 

  • Translate complex business and strategic questions into structured analyses, KPIs, and actionable insights 

  • Lead development and maintenance of standardized dashboards, reports, and executive‑level analytics for leadership reviews 

  • Provide forward‑looking insights to support planning, forecasting, resource allocation, and strategic decision‑making 

2. Sales Operations Governance & Execution 

  • Oversee end‑to‑end sales operations processes, including but not limited to:  

  • Sample and asset management 

  • Sales event and meeting support 

  • Product complaint compensation processing 

  • Hospital tendering and related approval workflows 

  • Company chop and operational approval processes 

  • Ensure operational stability, efficiency, and full compliance with company policies, controls, and audit requirements 

  • Manage and guide outsourced service providers, including SLA definition, performance monitoring, issue resolution, and continuous improvement 

3. Reporting, Performance Management & Compliance 

  • Define and govern sales operations, analytics, and performance reporting standards 

  • Monitor operational KPIs, service levels, and compliance indicators; proactively identify risks and gaps 

  • Ensure alignment between operational data, commercial performance reporting, and financial narratives 

  • Support internal audits, reviews, and control testing related to sales operations, analytics, and administrative processes 

4. Business Requirement Translation & Cross‑Functional Enablement 

  • Act as a bridge between DPS China business teams and IT/Digital on analytics, reporting, and systems utilization 

  • Translate business needs into clear, prioritized analytics and operational requirements 

  • Coordinate cross‑functional stakeholders to resolve complex issues spanning Sales, Finance, Supply Chain, Quality, Compliance, HR, and Admin 

  • Ensure solutions are practical, scalable, and compliant with governance standards 

5. Data Governance, Quality & Scalability 

  • Support and enforce data governance standards, including metric definitions, data ownership, access control, and appropriate usage 

  • Ensure data accuracy, consistency, traceability, and transparency across analytics and operational outputs 

  • Promote reuse of insights and standard data sources to reduce duplication and manual work 

  • Contribute to building automation‑ready, scalable analytics and operations capabilities 

6. DPS China Office Management & Administrative Governance 

  • Oversee DPS China office management in coordination with relevant internal functions and service providers, including:  

  • Office administration and facility‑related coordination 

  • Company chop management and administrative controls 

  • Support for inventory verification, asset tracking, and internal audits 

  • Logistical support for internal meetings, townhalls, leadership offsites, and company events 

  • Ensure office operations comply with company policies, internal controls, and local regulatory requirements 

  • Act as the primary business owner coordinating with HR, Admin, Finance, and external vendors for office‑related matters 

  • Identify opportunities to improve efficiency, standardization, and employee experience in DPS China office operations 

7. Team Leadership & Capability Building 

  • Lead, coach, and develop team members across business analytics, sales operations, and administrative support 

  • Build team capability in structured problem solving, analytics rigor, process discipline, and compliance awareness 

  • Foster a culture of ownership, collaboration, continuous improvement, and service mindset 

  • Drive standardization, simplification, and documentation of recurring analytics, operations, and office processes 

8. Strategic & Ad‑Hoc Initiatives 

  • Support DPS China leadership on strategic initiatives, business planning cycles, and transformation programs 

  • Lead or contribute to ad‑hoc projects assigned by senior leadership 

  • Act as a trusted thought partner to Commercial, Strategic Support, and functional leaders on execution and governance topics 

Qualifications 

Education 

  • Bachelor’s degree or above in Business, Analytics, Information Management, Engineering, Healthcare, or related fields 

  • Advanced degree (MBA / Master’s) preferred 

Experience 

  • Significant experience in business analytics, sales operations, commercial excellence, operations management, or strategic support 

  • Proven ability to operate at the intersection of data, processes, and organizational execution 

  • Experience in multinational companies; healthcare / medical devices industry experience strongly preferred 

  • Demonstrated people management and/or vendor management experience 

Core Competencies 

  • Strong strategic structuring and analytical thinking 

  • Ability to connect insights with execution and influence stakeholders without formal authority 

  • Excellent cross‑functional communication and leadership skills 

  • High ownership, resilience, and comfort managing complexity and ambiguity 

Tools & Language 

  • Advanced proficiency in Excel and PowerPoint; experience with BI / analytics tools preferred 

  • Strong data literacy and comfort working across multiple systems and data sources 

  • Fluent Mandarin Chinese and strong business English (spoken and written) 

 

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

  

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource. 

  

#LI-Hybrid 

#DePuySynthesCareers

 

 

Required Skills:

 

 

Preferred Skills:

Advanced Analytics, Business Intelligence (BI), Collaborating, Cross-Functional Collaboration, Data Analysis, Data Governance, Data Privacy Standards, Data Quality, Data Visualization, Developing Others, Inclusive Leadership, Leadership, Performance Measurement, Project Integration Management, Tactical Planning, Team Management, Transparency Reporting, Workflow Analysis
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