Wait, What Do You Do?

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><div> <h2>Build the Systems That Power Analytics for Millions of Customer Conversations</h2> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">At NICE, we help organizations understand what customers are really saying. Our Nexidia Interactive Analytics (NIA) platform processes and analyzes massive volumes of customer interaction data, enabling organizations to identify trends, improve experiences, and make better business decisions.</div> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">We're looking for a <strong>Senior Software Engineer</strong> to join our <strong>Mobius team</strong>, a critical engineering group responsible for ingesting, transforming, and managing the data that powers NIA analytics. This is not a greenfield startup project. It is a highly scalable enterprise platform that sits at the center of a mature analytics ecosystem used by multiple product teams and customers worldwide.</div> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">If you're passionate about large-scale backend systems, SQL performance, data engineering, and using AI to build software smarter and faster, we'd love to talk.</div> <h2>Why This Role Matters</h2> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">The Mobius team is growing because demand for new capabilities continues to increase. The team is responsible for bringing vast amounts of customer interaction data into the platform, ensuring it is available, accurate, performant, and consumable by multiple downstream analytics teams.</div> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">You'll join a highly visible team that is expanding to meet growing business expectations while helping shape how AI-assisted development accelerates software delivery across engineering.</div> <h2>What You'll Do</h2> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Design and build scalable backend services using C#</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Develop and optimize high-volume ETL and data ingestion pipelines</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Design, tune, and maintain complex Microsoft SQL Server environments</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Troubleshoot performance challenges across large-scale distributed systems</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Investigate customer-facing production issues and drive resolution</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Partner closely with multiple engineering teams that depend on Mobius-managed data</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Use AI-assisted development tools to analyze requirements, accelerate coding, review implementations, and create automated testing strategies</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Contribute to new feature development, platform enhancements, and architectural improvements</li> </ul> <h2>What Makes This Opportunity Different</h2> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Work on a platform that directly supports advanced speech and interaction analytics</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">High-impact team with strong visibility and growing investment</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Significant ownership across both development and production engineering</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Opportunity to influence how AI is practically applied to software engineering workflows</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">New feature development represents the majority of team activity, with substantial innovation and roadmap work underway <a href="https://niceonline-my.sharepoint.com/personal/sabrina_pickering_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7BD1761F6F-3D0D-4505-82E7-630333A2ABD2%7D&file=Recruiting%20Strategy%20-%20Software%20Development%20Roles.docx&action=default&mobileredirect=true">[Recruiting...ment Roles | Word]</a></li> </ul> <h2>What We're Looking For</h2> <h3>Required</h3> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">7+ years of software development experience</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Strong C# / .NET backend development experience</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">4+ years of Microsoft SQL Server experience in production environments</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Experience with: <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Query optimization</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Performance tuning</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Database partitioning</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Extended Events</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Resolving I/O and latch contention issues</li> </ul> </li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Experience building high-volume data processing systems</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Experience with ETL and data movement solutions</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Strong troubleshooting and analytical skills</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Excellent communication and collaboration skills</li> </ul> <h3>Preferred</h3> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Experience using AI tools throughout the software development lifecycle</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Microservices architecture experience</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Distributed systems development</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">ElasticSearch experience</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Enterprise CI/CD environments</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Contact center, analytics, or data platform experience</li> </ul> <h2>Location & Work Style</h2> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Hybrid role based in Atlanta</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">In-office collaboration Monday and Tuesday</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Work alongside experienced engineers focused on solving large-scale data challenges</li> </ul> </div> <p><strong>Enjoy NiCE-FLEX!</strong></p> <p>At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. This role is located in our GA office at 6 Concourse Parkway, <strong>Atlanta GA</strong> 30328 <a href="https://www.nice.com/company/global-locations">https://www.nice.com/company/global-locations</a></p><div class="content-conclusion"><p><em><strong>About NiCE </strong></em></p> <p><em>NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. </em></p> <p><em>Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. </em></p> <p><em>NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</em></p> <p> </p></div>

Sr Software Engineer, Backend & Data Platforms (Mobius Team)