Wait, What Do You Do?

Purpose & Overall Relevance for the Organization The Senior Specialist GBS HR Services - Mobility Operations - will be responsible for the execution of complex and high-impact mobility cases within the EMEA region. Reporting to the Team Leader of Mobility Operations, this role ensures accurate, compliant, and timely delivery of global mobility services in line with company policies, SLAs, and regulatory requirements. The role plays a key part in operational stability, quality assurance, and subject-matter expertise, contributing to a consistent employee experience and supporting the organization’s global talent and mobility strategy. Key Responsibilities Operational Delivery & Case Management <ul> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Execute mobility operations for complex or non-standard cases (e.g. relocations, international assignments, immigration coordination) in line with global mobility policies and SLAs.</li> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Independently manage assigned case portfolio, ensuring accuracy, timeliness, and compliance throughout the mobility lifecycle.</li> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Provide operational support and case-level insights for escalations handled by the Team Leader.</li> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Ensure complete and accurate documentation, case tracking, and adherence to internal controls and audit requirements.</li> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Proactively identify risks, data issues, or case deviations and raise them to the Team Leader with mitigation proposals.</li> </ul> Subject-Matter Expertise & Team Support <ul> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Act as a subject-matter expert (SME) within the team for defined mobility topics, processes, or geographies.</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Support onboarding, training, and informal coaching of team members through knowledge sharing and best-practice guidance.</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Contribute to knowledge articles, process documentation, and desk procedures to strengthen team capability and resilience.</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Serve as a reliable operational back-up within the team during peak periods or absences.</li> </ul> Stakeholder & Vendor Interaction <ul> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Maintain regular operational interaction with HRBPs, Talent Acquisition, Rewards / CBE, Payroll, Finance, and external vendors for assigned cases.</li> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Support the Team Leader in stakeholder communications by providing case details, root cause analysis, and solution options.</li> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Ensure clear, professional, and timely communication with vendors (e.g. relocation, immigration, tax providers) on case execution topics.</li> </ul> Compliance, Risk & Quality <ul> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Execute mobility processes in compliance with immigration, tax, labor law, and internal governance requirements.</li> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Perform quality checks on own cases and support peer reviews where required.</li> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Support internal and external audits by ensuring documentation accuracy and responsiveness within assigned scope.</li> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Flag recurring issues, compliance gaps, or operational risks with proposals for improvement.</li> </ul> Continuous Improvement <ul> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Identify operational improvement opportunities based on hands-on case experience.</li> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Contribute to process standardization, simplification, and automation initiatives within GBS Mobility Operations.</li> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Support testing, documentation, and adoption of new tools, policies, or ways of working.</li> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Use operational insights and data to support performance discussions and improvement actions.</li> </ul> Key Relationships <ul> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Cross-Border Employment (CBE) & Rewards</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">HR Services & Payroll</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">HR and Talent Acquisition</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Legal and Finance</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">External vendors (immigration, relocation, tax authorities)</li> </ul> Knowledge Skills and Abilities <ul> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Solid expertise in global mobility operations, including relocation, immigration, and tax coordination.</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Proficiency in MS-Office (Word, Excel, PowerPoint).</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Ability to read, write and communicate in English in a business setting</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Ability to work in a fast-paced environment with a multi-team environment to achieve consensus decisions, always having adidas consistent growth in mind</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Strong organizational and prioritization skills with the ability to manage multiple cases and deadlines.</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Hands-on problem-solving mindset with attention to detail and risk awareness.</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Continuous improvement mindset and openness to change and digitalization.</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Excellent communication skills</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Good stakeholder management skills</li> </ul> Requisite Education and Experience / Minimum Qualifications <ul> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Bachelor’s degree in HR, Business Administration, or related areas.</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">3+ years of progressive work experience in Global Mobility.</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Experience working in a shared services or operational delivery environment.</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Exposure to complex or sensitive mobility cases across multiple countries.</li> </ul>

Sr Specialist GBS HR Services (Mobility) (Porto, 13, PT)