Strategy & Programs Analyst

Global Sales Services & Operations (GSSO) is the team that helps shape Gartner's mission-critical sales priorities and works with sales & services leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales force, which delivers approximately $4.9B in annual revenue and working to drive sustained double-digit growth. You will partner with business leaders across Gartner to support a global sales force comprised of more than 5,000 associates who sell to every major function, industry and market sector around the world.

About this role:

The Strategy and Programs team is part of the Service Technology team in GSSO, equivalent to an incubation center for MVP solutions / proofs of concept aimed at solving high business impact, unstructured problem statements. The team works with cross-functional partners including but not limited to front-line Services, Sales and R&A to improve value delivery to Gartner’s clients and/or improve the effectiveness and/or efficiency of Gartner’s internal processes.

What you’ll do:

• Drive higher retention and improve engagement by collaborating with and empowering Global service delivery groups through innovation programs
• Contribute towards continuous idea pipeline – create, compile, and help analyze ideas for service improvement
• Continually engage with global stakeholders to incubate pilots and problem-solve for effectiveness
• Drive change management and enablement on new pilots across service teams
• Conduct current state assessments and diagnostics to identify gaps, opportunity areas and suggest target state design
• Liaise efficiently with internal stakeholders and senior management, and efficiently structure communications, business analysis and professional presentations
• Develop a passion for the client perspective and bring it to your projects as a north star. Understand the perspective of the services associate. Understand the world from their point of view, develop a passion for making them amazingly successful at everything they do!
•  Lead & own day to day project management of key initiatives for the organization as either tracks within a program or independent

What you’ll need:

• Graduate program in any stream having up to 4 years of work experience
• Hands on experience in strategy, consulting, or analytics
• Training in disciplines and programs with a strong business, IT, and analytics affiliation
• Advanced proficiency MS Excel and Power Point. Knowledge of Python or PowerBI would be a plus
• Original/creative thinking and superior problem-solving abilities
• Ability to work independently and as part of a team
• Detail-oriented and strong commitment to high quality results to serve needs of Gartner clients, internal partners/stakeholders and service delivery teams
• Orientation towards continuous process improvement. Ability to analyze the process at granular level to come up with optimized approach.
• Strong influence skills and ability to build effective partnerships with services groups within Gartner.

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities

#GSSO #LI-AS14

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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