Student Records Management Analyst

Job Description

• Full-time, Fixed-Term position until 31 July 2027
• Based at Western’s Penrith (Kingswood) campus, with flexible working arrangements
• Salary: HEW Level 7 $107,053 – $115,469 per annum, plus 17% Super and Leave Loading
• Strengthen student records and data integrity across the student lifecycle.

Turn complex student records into trusted insights, stronger processes and improved outcomes across the student lifecycle.

The Opportunity
The Student Records Management Analyst will lead the assessment, remediation and reconciliation of complex student record issues, applying University policies, program rules and regulatory requirements to maintain accurate and reliable records.

The Student Records Management Analyst will scope and deliver projects in collaboration with Student Records, Student Administration and other University stakeholders. Through detailed analysis of registration, progression, completion, transition, discontinuation and lapsing data, the role will provide insights and recommendations that support institutional planning and decision-making.

The role will investigate systemic data issues, identify and escalate risks, and implement practical controls and process improvements. It will also maintain records and process documentation, strengthen staff capability through training and guidance, and support initiatives that improve administrative services and student outcomes.

What Success Looks Like:
Success in this role will be demonstrated through accurate records management, effective project delivery and evidence-based improvements across the student lifecycle, including:

• Complex student record issues are investigated, remediated and reconciled accurately and in accordance with relevant requirements.
• Student records projects are effectively scoped, coordinated and delivered in collaboration with key stakeholders.
• Analysis of complex data produces clear insights and recommendations for strategic and operational decision-making.
• Effective controls and process improvements strengthen the integrity, accuracy and reliability of student records.
• Staff capability is enhanced through practical guidance, training, documentation and knowledge sharing.

Please refer to the Position Description for full details.

About You
The successful candidate will bring strong analytical capability, sound judgement and experience managing records in a complex service environment. Key capabilities and experience will include:

• A relevant tertiary qualification or an equivalent combination of education, training and experience.
• Experience in student records, enrolments or related administrative services within tertiary education or a similarly complex environment.
• Demonstrated experience managing data integrity and analysing complex data sets from multiple sources to identify trends and inform decisions.
• Proven ability to implement and maintain controls that support accurate, reliable and compliant records.
• Ability to work autonomously and collaboratively, manage competing priorities and deliver outcomes within deadlines.

Benefits
We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing.

• Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing.
• Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover.
• Onsite childcare: Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity.

Application Details

• Position Enquiries: Direct to Radhika Bhandari, Associate Director, Student Records via Radhika.Bhandari@westernsydney.edu.au. Please include the job reference code REF1719J in your email..
• Closing Date: 11:59pm, Sunday 16th August 2026.
• Interviews: Shortlisted candidates must be available to attend interviews on Thursday 28th August at Penrith (Kingswood) Campus.
• Working Rights: You must provide evidence of your working rights in Australia at time of application.
• How to Apply: Please note that only applications submitted via the University’s online recruitment system will be considered. As part of the online application, candidates will be asked to respond to screening questions addressing the key qualifications, experiences and skills required for this position.

Belonging at Western
We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For reasonable adjustments during the application process, please contact talentacquisitionteam@westernsydney.edu.au.

About Western
This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.

Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.

For the latest please visit our website and LinkedIn.

All ongoing and fixed term employees seeking to apply for this position must have completed a minimum of 12 months’ full-time continuous service to be eligible to apply for this role, as per Part D of the Recruitment and Selection Policy.