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Support Analyst

Sammonsindustrial · Dallas, TX
// classified as
Other (Adjacent or hard to classify.)
posted
1d ago
location
Dallas, TX
languages
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tools
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> description

You belong at a company that treats you like an Owner!

Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.

 

Join a team that takes care of you.  Here are some ways we do that:

  • Competitive Pay and Performance-Based Bonuses

  • Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)

  • 401(k)

  • Training and Tuition Reimbursement

  • Work/Life Balance

  • Paid Holidays and Time Off

  • Health and Wellness Benefits

  • Tool Benefits, PPE/Uniforms, Safety Boot Program

  • Life and Short Term Disability paid for by company

How You'll Make a Difference

You'll provide responsive, hands-on technical support that keeps our employees connected, productive, and confident in the tools they use every day. Your work will help create a dependable technology experience while supporting a culture built on teamwork, service, and continuous improvement.

What You'll Do

  • Deliver technical support for hardware, software, mobile devices, Microsoft 365, and Windows-based systems while resolving issues with professionalism and care.

  • Manage IT assets, assist with software deployments, computer refreshes, user account administration, and documentation within our ticketing system.

  • Troubleshoot hardware, software, networking, and identity access issues, identifying root causes and recommending improvements when needed.

  • Create clear documentation, maintain accurate case notes, stay current on evolving technologies, and participate in on-call support as needed.

What You'll Bring

  • One or more years of experience supporting Windows 10/11 environments, Microsoft 365, Active Directory or Entra ID, and an IT ticketing system (Zendesk preferred).

  • Experience supporting laptops, desktops, printers, and mobile devices, along with a solid understanding of basic networking fundamentals.

  • Strong troubleshooting skills, excellent communication, and a genuine commitment to delivering exceptional customer service.

  • A bachelor's degree in Computer Science, Computer Engineering, or equivalent experience is preferred. Microsoft Certified Professional (MCP) certification is a plus.

Why You'll Love Working With Us

  • Join a team that values integrity, collaboration, and helping one another succeed.

  • Build your skills while supporting meaningful work across a growing industrial organization.

  • Enjoy a hybrid work environment (onsite M-Th and work from your home office on Friday), with opportunities to learn, grow, and make a lasting impact every day.

Job Details

Pay Type:

Salary
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