Wait, What Do You Do?

Supporter Systems and Data Administrator

Take genuine ownership of enterprise Salesforce platforms, with the autonomy to drive innovation, automation and continuous improvement.
Use your technical expertise to support a purpose-driven organisation where your work directly contributes to creating positive change for communities around the world.
Permanent Full-time role with Hybrid working
Join a leading NFP tackling poverty & building a better future for all

Are you passionate about building smarter systems that enable people to do their best work? As our Supporter Systems and Data Administrator, you'll take ownership of the technology that underpins our fundraising and supporter engagement. You'll lead the ongoing development of Salesforce (NPSP), Salesforce Marketing Cloud and related platforms, delivering innovative solutions that improve efficiency, strengthen data quality and enhance the experience of both our supporters and colleagues. This is an exciting opportunity to combine technical expertise with meaningful purpose, helping create lasting impact for communities in need.

About Caritas Australia

We are Compassion in Action. Caritas Australia is the international humanitarian and aid agency of the Australian Catholic Church. We have a vision to end poverty, promote justice and uphold dignity for all. We partner with the most vulnerable communities to help them build better outcomes by improving access to sustainable livelihoods, clean water, sanitation and education.

Why work for Caritas Australia?

You will join a team of like-minded individuals who are passionate about tackling poverty and injustice. As part of the Caritas Australia team, you will also benefit from:

Advance your career within the International Aid & Development sector with a focus on professional development and on the job learning opportunities

Hybrid working arrangements, to support your work/life balance
Enjoy the perks of our state of the art modern office located in Mascot, with a free full equipped Gym

Generous leave benefits including wellbeing, birthday, and 14 weeks of gender-neutral parental leave

Not-for-Profit salary packaging offered

What does the role involve?

This is far more than a systems administration role. You'll be the technical lead for our supporter technology ecosystem, taking ownership of Salesforce Nonprofit Success Pack (NPSP), Salesforce Marketing Cloud and related platforms. You'll design and implement automations, integrations and system enhancements that simplify processes, improve data quality and deliver better experiences for users and supporters alike.

Working closely with internal stakeholders and external technology partners, you'll champion best practice, strengthen governance, support campaign delivery and empower colleagues through training and practical solutions. Above all, you'll continually look for opportunities to evolve our systems so they remain reliable, scalable and fit for the future.

Key responsibilities will include (but not limited to):

System ownership & administration: Manage and maintain Salesforce NPSP, Marketing Cloud and related supporter systems to ensure they are reliable, secure and fit for purpose.
System enhancement & delivery: Deliver system enhancements through configuration, automation and integrations that improve efficiency and capability.
Data and campaign operations: Support campaign delivery through data management, segmentation, technical configuration and campaign execution.
Governance & system integrity: Maintain system governance, documentation and data integrity to ensure reliable, compliant platforms.
User empowerment: Train and support users while driving continuous improvements to system usability and effectiveness.

This role is based in our Mascot office and will work a hybrid model, including two days in the office per week (Tuesday and Wednesday).

Who are we looking for?

We're seeking an experienced systems professional who enjoys taking ownership, solving complex problems and building technology that makes a genuine difference. You'll have considerable experience administering and enhancing Salesforce or a comparable CRM platform, along with the broader supporter systems that connect to it, and a strong understanding of automation, integrations and data governance. You're someone who naturally looks for better ways of working, can translate business needs into practical technical solutions and enjoys partnering with people across an organisation. Experience with Salesforce Marketing Cloud, marketing automation, and the nonprofit sector will be highly regarded, but just as important is your curiosity, initiative and commitment to delivering high-quality outcomes.

You will have a mix of the following qualifications, skills and experience:    

Extensive Salesforce or comparable CRM administration experience.
Experience with automation, integrations and system enhancements across a broader technology stack.
Marketing Cloud or marketing automation platform experience.
Strong data governance and system administration capability.
Excellent communication, collaboration and user support skills.
Relevant tertiary qualification or equivalent experience.

How to apply

We encourage you to apply even if you don’t meet all the listed qualifications. We value diverse experiences, and we believe in potential. Ideally this is a full-time role, though for the right candidate, we would consider part-time. If you’re passionate about this role and believe you can make a valuable contribution, we’d love to hear from you!

We encourage you to apply early, as we will be assessing candidates as they come in and may close the ad earlier if necessary.

For any further questions or enquiries, please contact the people team at People.Culture@caritas.org.au . Otherwise, please submit you cover letter and CV through the relevant links.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments or accommodations during the application or interview process, please contact us.

Our commitment to safeguarding – Caritas Australia recognises the personal dignity and rights of all people, especially children and vulnerable adults. As part of your employment, you will be required to undergo relevant background checks (Police Checks, Working with Children Checks, Reference Checks), abide by our safeguarding policies, and sign our Code of Conduct including Professional Behaviour Standards for the Protection of Children and Vulnerable Adults.  

Our commitment to diversity - Caritas Australia encourages and supports an inclusive and diverse workforce. We consider applications regardless of race, sex, gender, age and disability. Aboriginal and Torres Strait Islander peoples, members of minority groups, and people with disabilities are encouraged to apply.

Our commitment to safety and wellbeing - Depending on your role, Caritas Australia may require you to undertake health checks or receive vaccinations to ensure your safety and wellbeing at work.