SVP, Team Lead, SRE Engineer (Observability Platforms)

As the Team Lead Site Reliability Engineering (SRE), you will lead a group of technical engineering staff to develop, maintain and scale enterprise Observability and Command Center platforms and services. This role requires a leader with a deep understanding of SRE principles, application of Agentic AI, Observability and a hands-on approach to problem-solving.  The ideal candidate will have a strong background in observability, software engineering, data engineering, analytics, application of AI and a proven track record in driving reliability improvements in complex technical environments.

Key Responsibilities:

• Leadership & Strategy:
• • Develop and execute the SRE strategy and roadmap for enhancing Observability capabilities in alignment with the bank's business goals and technological vision.
  • Lead, mentor, and manage a team of SRE engineers, fostering a culture of collaboration, innovation, and continuous improvement.

• Reliability & Performance:
  • Design, implement, and maintain robust situational awareness, monitoring and alerting, to ensure high availability and performance of banking services.
  • Drive the adoption of best practices in system design, capacity planning, and performance optimization.
  • Identify and mitigate potential risks to system reliability, proactively addressing issues before they impact customers.

• Engineering and Services:
  • Develop and implement enterprise observability and monitoring strategies, platforms and services for the organization.
  • Develop and implement enterprise command center platforms and services for managing incidents and situational awareness.
  • Collaborate with cross-functional teams to establish monitoring tools and metrics, ensuring alignment with business objectives and goals.

• Automation & Tooling:
  • Champion automation efforts to streamline operational processes, reduce manual intervention, and increase system efficiency.
  • Develop and maintain tools and scripts for infrastructure management, deployment, and monitoring.

• Collaboration & Communication:
  • Work closely with the application & infrastructure teams to ensure that reliability is built into the architecture and design of new features and services.
  • Communicate reliability goals, progress, and challenges to executive leadership and other stakeholders.
  • Promote a culture of transparency and accountability within the SRE team and across the organization.

Qualifications & Requirements:

• Education & Experience: o Bachelor's or Master’s degree in computer science, Engineering, or a related field.
  • Minimum 10 years of experience in software engineering, data engineering, infrastructure management, or a related technical field.
  • Minimum 5 years of experience in a leadership role within an SRE or DevOps team, preferably in the banking or financial services industry.

• Technical Skills:
  • Proficiency in programming languages such as Python, Java, or similar.
  • Deep knowledge of monitoring and observability tools (Grafana, ELK stack, etc.)
  • Experience and good knowledge in building Agentic AI applications; including prompt engineering, RAG (Retrieval-Augmented Generation)
  • Experience building web and workflow applications
  • Strong understanding of containerization technologies (Docker, Kubernetes).
  • Experience with CI/CD pipelines
  • Good understanding and experience with ITIL processes and best practices

• Other Skills:
  • Excellent leadership, mentoring, and team-building skills.
  • Strong problem-solving and analytical abilities.
  • Effective communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.
  • Strategic thinking and a proactive approach to identifying and addressing potential issues.

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