Wait, What Do You Do?

<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• We are seeking an experienced System Reliability Engineer (SRE) for Production to manage the reliability, security, and performance of mission-critical banking applications in a 24x7 production environment. The role includes L3 production support, complex defect analysis and code fixes, proactive vulnerability remediation, and cybersecurity risk management.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• The candidate will act as the final escalation point for critical incidents, ensuring high availability of Banking application systems while maintaining strict compliance with banking regulatory and security standards. This role demands strong technical expertise, ownership mindset, and the ability to operate effectively in high-pressure financial environments.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Key Responsibilities</b></H2> </div><div><p><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strategy</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Act as L3 escalation point for critical production incidents (P4 and above).</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Perform deep root cause analysis of complex application and integration issues.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Deliver permanent defect fixes, including code-level changes where required.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Coordinate with Development, Infra, DB, and Middleware teams for end-to-end resolution.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Support release validation and ensure production stability post-deployment.</span><br><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Business</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Ensure high availability of Banking applications and systems for BAU.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Minimize customer impact and revenue loss due to production incidents.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Provide executive-level reporting on production health, risk exposure, and system performance.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Collaborate with Business, Product, and Technology teams to align reliability goals with growth initiatives.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Support critical business cycles such as EOD/BOD, month-end, and regulatory reporting timelines.</span><br><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Processes</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Own end-to-end Incident, Problem, and Change Management processes.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Lead Major Incident Management and crisis war rooms for critical issues.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Ensure effective Root Cause Analysis (RCA) with measurable preventive actions.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Continuously improve MTTR, change success rate, and incident reduction metrics.</span><br><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">People & Talent</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Build and mentor high-performing SRE and Production Support teams.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Define competency frameworks and skill development roadmaps.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Promote a culture of ownership, accountability, and continuous improvement.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Lead succession planning and talent retention strategies.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Encourage cross-skilling in cloud, automation, and cybersecurity domains.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2> </div><div><p><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Risk Management</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Ensure production systems comply with banking regulatory guidelines.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Maintain production documentation, SOPs, and audit evidence.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Support internal and external audits.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Ensure controlled change management in production environments.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Collaborate with InfoSec and Risk teams to mitigate cybersecurity threats.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Support disaster recovery planning, drills, and business continuity readiness.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Ensure secure eSDLC and patch governance processes are enforced.</span><br><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Governance</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Responsible for maintaining the production adherence to the process and Governance.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Ensure compliance with central bank guidelines, internal audit controls, and information security standards.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Maintain audit-ready documentation and production control evidence.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Establish production governance forums and risk review mechanisms.</span><br><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Regulatory & Business Conduct</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span><br><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Key stakeholders</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• CCIB – Product enablement Business and Ops team</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Skills and Experience</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• DevOps tool stack such as Jenkins, Ansible, BitBucket, GIT, Maven, Docker, Rundeck</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Test automation tools/frameworks such as Cucumber, Selenium</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Log aggregation/analytics tools such as ELK, Splunk</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Enterprise search platforms ElasticSearch</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Programming/Scripting languages such as Python, Perl, Powershell, Java / J2EE</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Basics of Oracle/MS SQL database administration</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Basics of Unix/Linux, Windows administration</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications</b></H2> </div><div><p><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Education</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Bachelor’s or Master’s Degree In Computer Science, Engineering, or Related Field.</span><br><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Certifications</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• SRE, DEV OPS, JAVA OS</span><br><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Languages</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Java, Shell Scripts, Java Script, React, Python, Quarkus, Oracle SQL, PL/SQL, Postgres SQL</span><br><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Database</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Oracle DB, Postgres DB, Hadoop</span><br><span style="text-decoration:underline"><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Platform</span></strong></span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Azure Devops, Openshift Containers, Linux servers, Windows Servers</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About Standard Chartered</b></H2> </div><div><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p> <p>Together we:</p> <ul> <li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What we offer</b></H2> </div><div><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul></div></div></div>

System Reliability Engineer (Chennai, IN)