Team Lead

Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging. How you'll make an impact Responsibilities: This position is responsible for key tasks related to financial systems testing, integration, support and reporting. Essential functions of the role are to lead testing and implementation of agency system upgrades and production maintenance while partnering with internal and external vendor development teams to test, implement or resolve production issues. Incumbent(s) are also responsible for supporting of Epic accounting system processes and users with production issues and follow-up/tracking of issues with Applied Systems in addition to managing accounting-related help desk tickets and communicate with users the status of the issues. Develop and maintain accounting system procedures and testing documentation, maintain organization of all electronic files for the accounting center as directed, and maintain accounting/system support files. May also act as analytical or procedural expert and represent team on cross-functional process or project deliverables and may provide guidance to lower level staff, but has no formal supervisory responsibility. About you Qualifications: Bachelor's degree (Accounting/Finance or Informations Systems) Minimum of 6 years hands-on experience with accounting systems and processes. Expert level proficiency in Excel. Strong accounting trade/accounting process knowledge as well as application support or relevant production, technical support and problem/incident management experience. Preferred: Demonstrated ability to take initiative and achieve results in a fast-paced and changing environment. Strong sense of urgency and ability to prioritize issues. Excellent documentation, communication, and interpersonal skills. Strong analytical/problem solving skills and exceptional attention to numeric detail. Behaviors: Demonstrated customer service focus with a keen sense of urgency in assertively working to solve system problems with outside vendors and others. Strong teamwork orientation; willingness to help larger team meet goals and responsibilities. Ability to interact effectively with all levels of staff including Corporate Executives and ability to work well with cross-functional teams to resolve issues and defects. Additional Information At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)