> job detail
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Team Leader
Standard Chartered Bank · New Delhi, IN
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posted
1d ago
location
New Delhi, IN
languages
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> description
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Key Responsibilities</b></H2>
</div><div><p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif;color:#525355"><span style="font-size:10.0pt;color:black"><strong>Business Performance</strong></span></p>
<ul>
<li style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:10.0pt;color:black"> Achieve the Month-on-Month targets as per the Performance scorecard. </span></li>
<li style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:10.0pt;color:black"> To ensure timely MIS with accuracy of data</span></li>
<li style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:10.0pt;color:black"> To ensure hiring of BDE is completed in line with the budgeted headcount</span></li>
<li style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:10.0pt;color:black"> Drive the team to Cross-sell multiple products to clients</span></li>
</ul>
<p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif;color:#525355"><span style="font-size:10.0pt;color:black"><strong> Measures and Targets:</strong></span></p>
<ul>
<li style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:10.0pt;color:black">As per Performance scorecard.</span></li>
<li style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:10.0pt;color:black">Hiring as per the budgeted headcount</span></li>
<li style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:10.0pt;color:black">Cross-sell as per the allotted targets</span></li>
</ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2>
</div><div><p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif;color:#525355"><span style="font-size:10.0pt;color:black"><strong>Customer Experience/Conduct/Sales Governance</strong></span></p>
<p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif;color:#525355"> </p>
<ul style="margin-bottom:0.0in;margin-top:0.0px">
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:10.0pt;color:black">To deliver on FCRMP, ABC, AML & CDD standards</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Drive team to reduce TAT by reducing errors & bringing in process efficiencies </span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Ensure Proper Conduct, Nil Mis-selling, Sales Complaints, Sales Error, & Potential Inappropriate Sales (PIS) on a consistent month on month basis</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Ensure that strict controls are in place to monitor sourcing for all products as per policy/program guidelines</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Contribute significantly to the Bank's CSR initiatives </span></li>
</ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2>
</div><div><p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif;color:#525355"><span style="color:black"><strong><span style="font-size:10.0pt">Embedding principles of Sales Governance in the Sales Value chain. This would involve: </span></strong></span></p>
<ul style="margin-top:6.0pt;margin-bottom:10.0pt">
<li style="margin:6.0pt 0.0in 10.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Understand and adhere to sales policies & Procedures.</span></li>
<li style="margin:6.0pt 0.0in 10.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Implement the HR standards in all channels being used. </span></li>
<li style="margin:6.0pt 0.0in 10.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Ensure the premises H & S standards are as per standardized norms. </span></li>
<li style="margin:6.0pt 0.0in 10.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Arms Length directives and processes are followed </span></li>
<li style="margin:6.0pt 0.0in 10.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Ensure branding is as per approved norms and requirements </span></li>
<li style="margin:6.0pt 0.0in 10.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Compliance with regulatory requirements. </span></li>
<li style="margin:6.0pt 0.0in 10.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Partner Training unit and HR to ensure all sales staff in team are trained on CDD, AML, Mis-selling and other customer data protection principles.</span></li>
<li style="margin:6.0pt 0.0in 10.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Ensure performance management process is followed.</span></li>
<li style="margin:0.0in 0.0in 10.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Ensure complete adherence to Principles & Policy of Treating Customers Fairly.</span></li>
<li style="margin:0.0in 0.0in 10.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Ensure adherence to all the customer outcomes required by Financial Services Authority. </span></li>
<li style="margin:0.0in 0.0in 10.0pt 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Ensure 100% completion of all Mandatory e-learnings within timelines for self and team</span></li>
</ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2>
</div><div><p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif;color:#525355"><span style="font-size:10.0pt;color:black"><strong>Measures and Targets:</strong></span></p>
<p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif;color:#525355"> </p>
<ul style="margin-bottom:0.0in;margin-top:0.0px">
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Minimal/No complaints from customers.</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling/CMS.</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Ensure complaints /sales errors/cancellations within the benchmark as required</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:10.0pt;color:black">Adherence to laid down policies or guidelines in place.</span></li>
</ul>
<p style="font-size:11.0pt;font-family:Arial, sans-serif;color:#525355;margin:0.0in 0.0in 0.0in 0.0px"> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2>
</div><div><p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif;color:#525355"><span style="font-size:10.0pt;color:black"><strong>Human Capital / People Management</strong></span></p>
<p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif;color:#525355"> </p>
<ul style="margin-bottom:0.0in;margin-top:0.0px">
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:10.0pt;color:black">Second Line – Develop a strong 2nd line. Drive optimum span of control. </span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:10.0pt;color:black">Attrition – Control DSR voluntary attrition levels as per score card.</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:10.0pt;color:black">Performance Management -100% NBO Participation for FLIP</span></li>
</ul>
<p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif;color:#525355"> </p>
<p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif;color:#525355"><span style="color:black"><strong><span style="font-size:10.0pt">Measures and Targets:</span></strong></span></p>
<p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif;color:#525355"> </p>
<ul style="margin-bottom:0.0in;margin-top:0.0px">
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Ensure attrition levels are within the required limits, as per the scorecard.</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">To Ensure 100% NBO Participation for FLIP </span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif;color:black"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black">Positive feedback from team on internal surveys and open house sessions conducted, if any. </span></li>
</ul>
<p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif;color:#525355"> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2>
</div><div><p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif;color:#525355"><span style="font-size:10.0pt;color:black"><strong>Regulatory & Business Conduct</strong></span></p>
<p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif;color:#525355"> </p>
<ul style="margin-bottom:0.0in;margin-top:0.0px">
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:10.0pt;color:black"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Display exemplary conduct and live by the </span><span style="font-size:11.0pt;font-family:Arial, sans-serif"><a style="color:black" href="https://thebridge.zone1.scb.net/groups/group-code-of-conduct"><span style="font-size:10.0pt">Group’s Values and Code of Conduct</span></a></span><span style="font-size:10.0pt;font-family:Arial, sans-serif">. </span></span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:10.0pt;color:black">Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:10.0pt;color:black">Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:10.0pt;color:black">Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) </span></li>
</ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Skills And Experience</H2>
</div><div><ul style="margin-bottom:0.0in;margin-top:0.0px">
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:10.0pt;color:black">Good Interpersonal Skills <span style="font-family:Arial, sans-serif">Customer and Service Orientation</span></span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:10.0pt;color:black">Banking knowledge</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:10.0pt;color:black">Management Information Skills</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:10.0pt;color:black">Competitive awareness & benchmarking</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:10.0pt;color:black">Excellent communication, interpersonal & relationship building skills</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:10.0pt;color:black">Able to pick up new concepts quickly</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:10.0pt;color:black">Able and excited about going out to meet new customers</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:10.0pt;color:black">Coordinate customer events for the cluster along with the product team</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Arial, sans-serif;color:black"><span style="font-size:10.0pt;color:black">Aggressive Sales call plans to acquire large prospective customers through referrals.</span></li>
</ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualification</b></H2>
</div><div><ul style="margin-bottom:0.0in;margin-top:0.0px">
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Graduate/ Post Graduate, consistent academic career</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Extensive sales experience (5 to 7 years)</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Sales focused and highly target oriented</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Able to pick up new concepts quickly</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Able and excited about going out to meet new customers</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Competitive awareness & benchmarking</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Excellent communication, interpersonal & relationship building skills</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Banking knowledge of the product</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Management Information Skills</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Good Interpersonal Skills</span></li>
<li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:10.0pt;color:black">Customer and Service Orientation</span></li>
</ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About Standard Chartered</b></H2>
</div><div><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What we offer</b></H2>
</div><div><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul></div></div></div>