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Purpose & Overall Relevance for the Organization The Team Leader GBS HR Services - Mobility Operations – will be responsible for the day-to-day operational leadership and delivery of EMEA mobility services within the GBS mobility organization. Reporting to the Senior Manager of Mobility Operations, this role ensures high-quality, compliant, and timely execution of mobility processes while fostering a strong performance culture within the team. The role plays a critical part in translating global mobility standards and governance frameworks into operational excellence, ensuring a consistent employee experience across EMEA region and supporting the company’s global talent strategy. As a People Manager, this role will ensure that enough structure and resources are in place to execute the roadmap, delivery of people and process changes. This position will be responsible for the recruitment, coaching and performance management of the direct reports. Key Responsibilities Operational Delivery & Case Management <ul> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Ensure end-to-end execution of EMEA mobility operations (e.g. relocations, assignments, immigration, tax coordination) in line with global policies, SLAs, and regulatory requirements.</li> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Act as the first level escalation point for complex, non-standard, or sensitive mobility cases;</li> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Accountable toresolve issues efficiently or escalate appropriately to senior management.</li> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Monitor service quality, cycle times, and backlog to ensure stable and predictable delivery.</li> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Ensure accurate documentation, proper case tracking, and adherence to internal controls.</li> </ul> People Leadership & Team Management <ul> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Lead, coach, and develop a team of Mobility Specialists / Senior Specialists.</li> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Set clear performance goals, priorities, and KPIs aligned with GBS Mobility objectives</li> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Conduct regular performance reviews, feedback conversations, and development planning.</li> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Drive onboarding, upskilling, and knowledge sharing to build subject-matter depth and operational resilience.</li> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Foster a quality-first, customer-centric, and continuous improvement mindset within the team.</li> </ul> Stakeholder & Business Partnership <ul> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Act as the primary operational interface for HR Business Partners, Talent Acquisition, Rewards / Cross Border Employment (CBE), Payroll, Finance, and Legal for assigned mobility populations.</li> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Collaborate closely with the Global Mobility COE (CBE) and the Senior Manager to ensure alignment with global standards, changes, and initiatives.</li> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Support communication with external vendors (e.g. immigration, relocation, tax providers) on operational topics and service issues.</li> </ul> Compliance, Risk & Audit Readiness <ul> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Ensure processes are executed in compliance with immigration, tax, labor law, and internal audit requirements.</li> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Proactively identify operational risks, data quality issues, or control gaps and implement mitigating actions.</li> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Support internal and external audits by ensuring documentation readiness and timely responses.</li> </ul> Continuous Improvement <ul> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Identify and drive process improvements, standardization opportunities, and automation initiatives within the team’s scope.</li> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Contribute to the rollout of new tools, policies, or ways of working.</li> <li style="text-align:justify;line-height:15.0pt;font-size:10.0pt;font-family:'Times New Roman', serif">Use operational insights and reporting to support performance discussions and decision-making.</li> </ul> Key Relationships <ul> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Cross-Border Employment (CBE) & Rewards</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">HR Services & Payroll</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">HR and Talent Acquisition / People & Culture</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Legal and Finance</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">External vendors (immigration, relocation, tax authorities)</li> </ul> Knowledge Skills and Abilities <ul> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Solid expertise and practical knowledge in global mobility operations, including relocation, immigration, and tax coordination.</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Proficiency in MS-Office (Word, Excel, PowerPoint).</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Ability to read, write and communicate in English in a business setting.</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Ability to work in a fast-paced environment with a multi-team environment to achieve consensus decisions, always having adidas consistent growth in mind.</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Strong organizational and prioritization skills with the ability to manage multiple cases and deadlines.</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Hands-on problem-solving mindset with attention to detail and risk awareness.</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Continuous improvement mindset and openness to change and digitalization.</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Excellent communication skills.</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Strong customer focus and stakeholder management skills.</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Proven people leadership experience in an operational or shared services environment.</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Ability to coach, guide and manage a team.</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Ability to provide a clear framework for performance to direct reports.</li> </ul> Requisite Education and Experience / Minimum Qualifications <ul> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Bachelor’s degree in HR, Business Administration, or related areas.</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">4+ years of progressive work experience in Global Mobility, with leadership experience.</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Prior experience leading or coordinating teams in a high-volume, process-driven environment.</li> <li style="font-size:10.0pt;font-family:'Times New Roman', serif">Broad and deep theoretical understanding of job function.</li> </ul>

Team Lead GBS HR Services (Mobility) (Porto, 13, PT)