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Technical Business Analyst

NCS Australia · Brisbane, QLD, Australia
// classified as
Other (Adjacent or hard to classify.)
posted
1d ago
location
Brisbane, QLD, Australia
languages
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> description

Job Description

We are seeking an experienced Technical Business Analyst for an initial 3-month contract to support the implementation and optimisation of ServiceNow within a large and complex enterprise environment. Working closely with business stakeholders, technology teams, and external vendors, you will be responsible for gathering and documenting business and technical requirements, analysing current-state processes, and translating business needs into fit-for-purpose ServiceNow solutions.

This role will play a key part in facilitating workshops, conducting gap analysis, supporting process redesign, and ensuring the successful delivery of ServiceNow capabilities aligned with organisational objectives. The successful candidate will also contribute to testing activities, stakeholder engagement, change impact assessments, and the development of project documentation to support implementation, user adoption, and ongoing operational success.

Qualifications

  • Proven experience as a Technical Business Analyst delivering enterprise technology projects.
  • Demonstrated experience supporting ServiceNow implementation, enhancement, or transformation initiatives.
  • Strong skills in requirements elicitation, analysis, and documentation, including functional and non-functional requirements.
  • Experience facilitating workshops and engaging with diverse business and technical stakeholders.
  • Ability to analyse and redesign business processes, identify gaps, and recommend practical solutions.
  • Experience developing user stories, process maps, workflows, use cases, and acceptance criteria.
  • Knowledge of Agile, Waterfall, or hybrid project delivery methodologies.
  • Strong communication, stakeholder management, and problem-solving skills, with the ability to bridge business and technical teams effectively.

Additional Information

Why join us: 

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

 

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. 

 

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

 

Work rights and background checks: 

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks

Company Description

About us:

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

Apply at NCS Australia →