Technical Services Specialist (Data Migration)

<h1 data-pm-slice="1 1 []">About AlayaCare</h1> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.</p> <h1>About the Role</h1> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">We’re looking for a Technical Services Specialist, Data Migration to join our Technical Services team. In this role, you will work directly with customers and internal partners to support successful data migration outcomes as part of the implementation journey. You will serve as a key technical resource on migration projects, helping clients map data from legacy systems into AlayaCare, validate accuracy, troubleshoot issues, and move projects forward with confidence.</p> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">This role is highly cross-functional and client-facing. You will collaborate closely with teams across Sales, Product, Support, Professional Services, and Data Engineering while providing strategic and tactical guidance to customers on data migration, reporting, and integration-related needs.</p> <h1>What You’ll Do</h1> <ul> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Lead and support data migration workstreams for customer implementations, acting as a primary technical resource on medium and larger projects and supporting smaller migrations as needed.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Partner with customers to map data from legacy systems into AlayaCare and help define a practical migration approach.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Develop testing plans, run sample data, and validate mapping accuracy before deployment.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Facilitate client-facing and internal meetings, answer technical questions, and provide recommendations related to data migration, custom reporting, SQL queries, Excel reporting, APIs, and flat file integrations.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Gather, summarize, and document customer data requirements and current-state processes.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Identify project risks and roadblocks early, and work cross-functionally to resolve them.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Contribute to best practices, delivery methodologies, and continuous improvement across Technical Services.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Act as a resource to the broader Customer Success organization by sharing technical services best practices, training materials, and guidance when needed.</p> </li> </ul> <h1>What You Bring to the Team</h1> <ul> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">1-3 years of experience in technical services, implementation, data migration, or a similar client-facing technical role.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">A bachelor’s degree in Computer Science, Engineering, Business Administration, Health Sciences, or another related field.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Hands-on experience with data mapping, migration processes, and testing/validation of migrated data.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Strong SQL and Excel skills, with experience using data and analytics concepts to solve complex business problems.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Familiarity with APIs, flat file integrations, and reporting or data exploration tools such as Looker or Tableau.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Strong analytical, problem-solving, and critical thinking skills, with excellent attention to detail and accuracy.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Excellent written and verbal communication skills, including the ability to work effectively with customers and cross-functional stakeholders.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Strong organizational skills and the ability to manage multiple priorities in a dynamic environment.</p> </li> </ul> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Nice to have:</p> <ul> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Experience in a B2B SaaS environment.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Exposure to healthcare, home care, or a related industry.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Experience with Python or JavaScript.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Familiarity with Jira and Confluence.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Experience with Procura or similar legacy systems.</p> </li> </ul> <h1>Location and Work Model</h1> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">This role is being recruited as a US-based opportunity. Candidates must be physically located in the United States to fulfill the duties of this position.&nbsp;</p> <h1>Why Join AlayaCare?</h1> <h2>Work With Purpose</h2> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every customer interaction and every technical solution contributes to making care more connected, accessible, and human.</p> <h2>Grow in a High-Trust Culture</h2> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.</p> <h2>Balance That Works for You</h2> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">We value flexibility and well-being. From Wellness Fridays to volunteer time off and flexible vacation, we make sure you have the space to recharge, contribute to your community, and do your best work.</p> <h2>Benefits That Matter</h2> <ul> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Equity in a well-funded, scaling company.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Comprehensive health benefits, telemedicine, and lifestyle spending accounts.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Parental leave top-up and family support programs.</p> </li> </ul> <h2>Inclusive by Design</h2> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events and social activities, both in-person and virtual, help create meaningful connections across our global teams.</p> <h1>Ready to Join Us?</h1> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Apply today and be part of a company that makes a real difference in the future of home and community care. If this role isn’t the right fit for you, feel free to share it with someone in your network who may be a great match.</p> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">AlayaCare uses AI note-taking tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.</p> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to careers@alayacare.com</p>