Wait, What Do You Do?

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. We are looking for an accomplished senior SAP consultant who is well versed in delivering consistent, high-quality results to join our Private Cloud Operations (PCO) Regional EMEA Delivery team as a Technology Senior Consultant. You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to becoming autonomous enterprises. <h2>What You’ll Do:</h2> We are looking for an experienced, hands-on SAP Technology professional to join our Regional Delivery EMEA team with a strong Customer First mindset. As a team, we own regional delivery and engage with customers across three key segments: Proactive, Reactive, and Continuous Improvement. <h3>Proactive Engagement</h3> As a core team member, you will be assigned to a dedicated top customer account within the EMEA region for a defined period. In collaboration with front-office teams and the TechOps delivery organization, you will design and drive a fit-for-purpose engagement model. Your goal will be to maximize customer value and proactively address critical topics that could impact daily operations. <h3>Reactive Support</h3> In this role, you will act as a catalyst to stabilize critical situations and restore business-as-usual operations (“Red-to-Green”). Leveraging your expertise, structured thinking, teamwork, and strong customer empathy, you will contribute in areas such as: <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Driving demand-based engagement in critical incident management (e.g., major outages, war room situations)</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Supporting maintenance scenarios, including disaster recovery and backup & restore</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Addressing service entitlement challenges, delays, and complex customer requests</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Providing Hypercare support for specific customer cases</li> </ul> <h3>Continuous Improvement</h3> You will identify customer pain points and value leakage across the GCO region and contribute to improving service delivery. In addition, you will periodically participate in strategic Proof of Concept (PoC) and Pathfinder initiatives, representing the delivery perspective. <h2>What You Bring:</h2> <ul type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong hands-on experience in SAP Basis, system performance management, database administration, and lifecycle events (upgrades and updates)</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Practical knowledge of SAP technologies such as SAP NetWeaver, SAP BusinessObjects, SAP HANA, and SAP Sybase ASE</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Experience with SAP system installation and configuration on both Linux and Windows operating systems</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Solid understanding of database and filesystem replication, as well as network routing preparation</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Proven expertise in problem management and root cause analysis</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Willingness and ability to learn and support additional SAP technologies (e.g., SAP Cloud Connector, SAP S/4HANA)</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Leadership skills with the ability to coordinate multiple stakeholders and maintain well-structured day-to-day documentation</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Fluent English (written and spoken)</li> </ul> <h2>Tech you bring</h2> We are looking for a Technology expert either in Basis, Server Management or DB with very good understanding of the full technology stack within an SAP system. Expertise in conversion/migration of SAP Systems as well as troubleshooting / root cause analysis in SAP Transactions (OS, DB) is key. Tech you'll learn Under the umbrella of our Global Cloud Operations (GCO) you will be part of the Private Cloud Operations Regional delivery team and all the technical facets of serving a huge mass of customers in our data centers (and Hyperscaler) will be part of you daily job. All kind of technologies (automation, back-up, disaster recovery, …) will be part of your daily work. Meet your team SAP Private Cloud Operations enables our customers to focus on driving innovation for the future with a focus on flexibility and simplification. We provide customers with a scalable and adaptable operating model, secure and resilient best-in-class technology, and IT governance to ensure production availability across the application and infrastructure landscape. Within our EMEA Delivery Team, we focus on continuous improvement of our technical delivery processes, building the bridge between our customer facing units and our delivery entities, safeguarding critical customer situations and supporting business critical escalations. The team consists out of experts (India, Romania, Hungary, Germany) from our key areas Basis, Server Management and Database with deep knowledge in their specific segment Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the <a href="https://one.int.sap/me@sap/jobs_and_hiring/employee_referral/region/0000/lang/en">SAP Employee Referral Program</a>, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our <a href="https://jobs.sap.com/content/Ethical_usage_of_AI_in_the_recruiting_process/?locale=en_US">Guidelines for Ethical Usage of AI in the Recruiting Process</a>. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 455098 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid