VM Specialist

<div> <div> <p><span>PURPOSE &amp; RELEVANCE FOR THE ORGANIZATION</span><span> </span></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Creating an emotional connection with the customer and </span><span>representing</span><span> the brand values</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Serving customers, selling </span><span>products</span><span> and diligently executing store operations</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Using specialist knowledge and experience to give feedback and support to team members</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Best </span><span>possible brand</span><span> presentation using consistent and CI-compliant presentation standards and considering the Retail Marketing Calendar</span></span><span> </span></p> </li> </ul> </div> <div> <p><span> </span></p> </div> <div> <p><span>MAIN AREA OF RESPONSIBILITY</span><span> </span></p> </div> <div> <p><span>RP tasks – Sales Assistant</span><span> </span></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Is aware of store and individual targets and actively works to meet or exceed these by using all the resources available in the store</span><span> </span></p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Meets or exceeds customer expectations, boosts </span><span>sales</span><span> and drives brand recognition by using </span><span>appropriate elements</span><span> of the customer service model</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Creates an emotional connection with every customer by being a passionate and enthusiastic brand ambassador</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Proactively incorporates basic core and seasonal product knowledge into his/her service approach within his/her assigned store zone(s)</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Maintains an appealing, </span><span>pleasant</span><span> and inviting environment for customers to shop in and pays attention to Visual Merchandising as well as tidiness and cleanliness</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Complies with</span><span> store rules and procedures (SOM regulations) to </span><span>maintain</span><span> a safe shopping and working environment</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Ensures the product offer in the store is made available to customers by </span><span>assisting</span><span> with deliveries and replenishing the sales floor</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Completes sales transactions quickly and accurately while adhering to defined cash protection procedures (if applicable)</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Minimizes loss by always keeping an eye on stock levels while serving customers</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Trains new team members (if applicable)</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Collaborates productively and respectfully with team members to meet or exceed store targets</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Signalises</span><span> a desire to continually learn and seizes all available opportunities to advance his/her development and increase performance</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Endless Aisle (if applicable): informs customers about new ordering/sales possibilities in the online shop and uses the Endless Aisle tablet to offer product descriptions and/or customer feedback on products during the sales process</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Click &amp; Collect (if applicable): supervises and </span><span>monitors</span><span> new online orders which are placed by online customers and </span><span>have to</span><span> be reserved, packed and handed over to the customer in the store</span></span><span> </span></p> </li> </ul> </div> <div> <p><span> </span></p> </div> <div> <p><span>RP tasks – Visual Merchandiser</span><span> </span></p> </div> <div> <p><span>Merchandising Display</span><span> </span></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Ensures that the stores adhere to European standards and guidelines, offering all consumers a brand shopping experience</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Ensures best-in-class set-up of all shop windows, including outfit and positioning of mannequins, lighting, cleanliness, steam </span><span>application</span><span> and price </span><span>indication</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Is responsible for</span><span> clearly separated in shop-in-shop set-ups to emphasize category specific product presentation</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Ensures correct usage and positioning of in-store communication tools</span><span> </span></p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li> <p><span>Executes correct dressing of mannequins and positioning of props in the store</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Uses and </span><span>maintains</span><span> Brand Retail and VM standards and organizes regular training on these topics for the respective store team</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Regular reporting from the stores such as monthly entries in the VM Compliance Tool including taking pictures and uploading these in the system</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Planning and implementing of marketing activities, </span><span>campaigns</span><span> and activations in alignment with the Marketing department and VM Manager</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Provides input and, after consultation with VM Manager and the Marketing team, orders the Instore Communication Tools (ISC) for the respective store, if applicable</span><span> </span></p> </li> </ul> </div> <div> <p><span> </span></p> </div> <div> <p><span>AUTHORITIES</span><span> </span></p> </div> <div> <p><span>None</span><span> </span></p> </div> <div> <p><span>KPIs</span><span> </span></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>VM ambassador in the store</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Linked to the currently applicable store KPIs (for example NPS, Net Sales, UPT, etc.)</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>VM store compliance results</span><span> </span></p> </li> </ul> </div> <div> <p><span> </span></p> </div> <div> <p><span>CONTACTS</span><span> </span></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Customers</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Colleagues and supervisors</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Visual Merchandising Team and/or Sales staff</span><span> </span></p> </li> </ul> </div> <div> <p><span> </span></p> </div> <div> <p><span>Knowledge, skills and experience</span><span> </span></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Basic competencies of a Retail Professional</span><span> </span></p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li> <p><span>Fluency in local language (written and spoken), good knowledge of English</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Basic MS Office skills (Word, Outlook, Excel, PowerPoint)</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Good communication</span><span> skills</span></span><span> </span></p> </li> </ul> </div> <div> <p><span> </span></p> </div> <div> <p><span>MINIMUM QUALIFICATIONS</span><span> </span></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Apprenticeship as a Retail Professional</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Completed vocational training as visual marketing designer desirable</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>At least 6 months of work experience in sport and/or fashion retail</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Willingness to travel occasionally and support store openings in other locations</span><span> </span></p> </li> </ul> </div> <div> <p><span> </span></p> </div> </div>