Warranty Data Analyst (Ajax, ON, CA, L1S 7G7)

<p><strong>It’s more than just a career; it’s a passion.</strong> While we love our vehicles, we recognize that it’s the people behind them who truly make them exceptional. We cherish our open and speak-up culture, embrace our commitment to social responsibility, celebrate diversity, innovate boldly, take pride in what we do, and thrive together as a team. </p> <p> </p> <p>At Volkswagen Group Canada, Inc. we value initiative, creativity, teamwork, and high performance within a dynamic and engaging environment. Our shared goal across all departments and brands is to uphold superior standards and provide a consistent, outstanding brand experience. </p> <p> </p> <p><strong>Why Join Us? </strong></p> <ul style="list-style-type:disc"> <li>Competitive compensation and comprehensive benefits </li> <li>Opportunities for growth and development </li> <li>A flexible, collaborative work culture </li> <li>The chance to work with innovative Volkswagen and Audi vehicles </li> </ul> <p> </p> <p>Bring your passion and ideas to a team that’s shaping the future of mobility. Apply today and drive your career forward with Volkswagen Group Canada, Inc. </p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Role Description</b></H2> </div><div><p>Reporting to the Manager of Warranty this position is responsible for supporting the business by transforming warranty data into actionable insights that drive effective claims review, cost management activities, and overall warranty cost reduction. The role analyzes large volumes of claims, diagnostic, and component data to identify emerging issues, cost drivers, and patterns in dealer behavior. Working closely with the Warranty Systems Specialists, this position helps define and implement measures that prevent incorrect or non compliant claim submissions. The analyst develops intuitive dashboards and reporting tools, using Tableau/Power BI, and advanced data modeling techniques, to support the Warranty Manager and Claims Adjusters with timely, accurate, and meaningful information. This position plays a critical role in enabling data driven improvements and ensuring the continued effectiveness and integrity of the organization’s warranty programs.</p> <p> </p> <p>Salary range is dependent on factors such as industry-based experience, skills, training, credentials, and other qualifications. The salary range for this role is 90k to 110k actual pay may vary based on experience, education, and internal compensation practices. </p> <p> </p> <p>This position is open due to an existing vacancy within the company.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Duties &amp; Responsibilities</b></H2> </div><div><ul> <li>Collect, clean, and prepare warranty data for analysis.</li> <li>Present learnings from warranty data analysis, including controls to prevent future incorrect payments.</li> <li>Develop and distribute management reports for warranty expense and run month end warranty costs report.</li> <li>Create daily, weekly, and monthly prompter reports with insights about potential claim adjustments/cancellations.</li> <li>Develop, maintain, and enhance interactive warranty dashboards using Tableau and/or Power BI, ensuring clear visualization of KPIs, trends, and cost drivers.</li> <li>Monitor costs continuously to identify opportunities for claims review and coordinating with teams to improve dealer behavior and claim quality.</li> <li>Generate warranty reports to support business decision making.</li> <li>Create warranty cost forecasts and accrual models using historical patterns and predictive analytics.</li> <li>Maintain data integrity across warranty systems and related databases.</li> <li>Support system enhancements, data migrations, and integration projects.</li> <li>Support Warranty Operations with performance insights and policy optimization.</li> <li>Create and maintain complex Excel spreadsheets to manage warranty data and automate manual processes.</li> <li>Monitor and analyze dealership behavior towards warranty claiming.</li> <li>Report development of dealership KPIs for dealership monthly performance related to warranty.</li> <li>Communicate findings to leadership through clear visualizations and presentations.</li> <li>Compile dealer audit data and provide insights to the training academy for Warranty training.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications</b></H2> </div><div><ul> <li>Post-Secondary education in a related field required</li> <li>2+ years experience in a role handling data analytics</li> <li>Robust understanding and experience using MS Office suite programs</li> <li>Tableau and/or Power BI experience</li> <li>SAP Business Objects experience preferred</li> <li>Analytical and conceptual thinking and problem solving abilities</li> <li>Exceptionally strong English communication skills - interpersonal, presentation and written</li> <li>Highly organized individual with a strong attention to detail</li> <li>Experience working in a fast-paced corporate environment</li> </ul></div></div></div><p><strong><em>Why You’ll Love Working Here</em></strong></p> <p><br>Full-time employees of Volkswagen Group Canada, Inc. enjoy these benefits:</p> <p> </p> <ul style="list-style-type:disc"> <li>Health Insurance Coverage: We offer comprehensive health, dental, and vision insurance, including a flexible plan to ensure employees and their families have access to quality healthcare tailored to their needs.</li> <li>Health Spending Account: Extra support for your wellness needs.</li> <li>Retirement Plans &amp; Savings: We offer a competitive defined contribution retirement plan and a generous savings match to help employees prepare for their future</li> <li>Compensation: We recognize individual contributions and share company success through our Bonus &amp; Merit Program, fostering a pay-for-performance culture</li> <li>Vehicle Leasing and Purchase Programs: Employees and eligible family members can lease up to four vehicles annually at discounted rates, providing convenience and cost savings.</li> <li>Work Environment: Our facility inspires creativity and productivity, fostering an empowering hybrid work environment (where applicable) allowing employees can perform at their best.</li> <li>Personal Days: We value work-life balance and offer personal days for your discretion, whether for personal reasons, recharging, or celebrating important holidays or events.</li> <li>Volunteer Days: These days allow employees to support meaningful charities aligned with our values and social responsibility.</li> <li>Company Designated Holidays: We recognize the importance of celebrating the holiday season with our team. Therefore, we reserve specific company holidays in December to ensure employees can enjoy the festivities.</li> <li>Wellness Programs: We prioritize our employees’ holistic well-being through initiatives like discounted gym memberships and mental health resources to support physical, mental, and emotional health.</li> <li>Tuition Reimbursement: Part of our commitment to employee growth, this benefit covers approved course expenses to support ongoing education and long-term career development.</li> </ul> <p> </p> <p>Please note that we appreciate the interest of all candidates, however only those under consideration will be contacted. Volkswagen Group Canada uses AI tools integrated with our applicant tracking system to screen applications for validity and completeness.</p> <p> </p> <p>Volkswagen Group Canada Inc. is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, provincial, or local laws.</p> <p> </p> <p>Volkswagen Group Canada Inc. is committed to accessibility and inclusive hiring under. We welcome and support applicants with disabilities through every stage of the recruitment process. If you require an accommodation at any point—such as for an interview, assessment, or application—please notify your recruiter or email us in advance at VGCAHumanResources@vw.ca. We’ll work with you to arrange reasonable accommodation to meet your needs.</p>