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Workforce Systems & Data Officer

Mercyagedcare · Support Services Office - Richmond
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Support Services Office - Richmond
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Employment Type: Fixed Term

Hours: 38 hours per week

Salary: $116,000 plus superannuation

Location: Mercy Corporate Office – Richmond/Hybrid

Upload with Application: Resume, cover letter, and all relevant qualifications

Contact: Loretta Wood – Manager, Workforce Systems - loretta.wood@mercy.com.au

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we’re on a journey to keep growing our impact for the next hundred years.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

Mercy Health, you’ll become part of a proud history built on over 100 years of expertise, skill and care. As the Workforce Systems and Data Officer, you'll use your expertise in workforce systems, data integrity, award interpretation, and system optimisation to support accurate workforce processes, drive continuous improvement, and help ensure employees are paid correctly and on time.

  • Manage and optimise workforce systems and employee data.

  • Configure rostering, time & attendance, and award interpretation rules.

  • Support system integrations, upgrades, testing, and enhancements.

  • Investigate and resolve workforce system and payroll issues.

  • Perform data reconciliations and maintain data integrity.

  • Collaborate with Payroll, HR, IT, and vendors to drive continuous improvement.

What you’ll bring

It takes a special kind of person to work in healthcare or community services. If you are genuinely interested in helping others, then you’ll find you can build something here and find your place in a team of 10,000 hearts.

To thrive in this role, you will have:

  • Demonstrated experience working with workforce management systems, including awards, Enterprise Bargaining Agreements (EBAs), and industrial instruments.

  • Strong technical capability in workforce and rostering systems, with experience in RosterOn, Optima, Workday, and system integrations highly regarded.

  • Advanced Microsoft Excel and Microsoft Office Suite skills, with the ability to analyse data, generate reports, and support business decision-making.

  • Proven customer service and stakeholder management skills, with the ability to respond to queries and communicate complex information clearly and professionally.

  • Well-developed analytical, problem-solving, and continuous improvement skills, including experience supporting or implementing workforce system enhancements.

  • Highly organised and detail-oriented, with strong time management, professionalism, confidentiality, and the ability to work independently in a fast-paced environment while maintaining compliance with payroll legislation and regulatory requirements.

You will also be required to provide evidence of, or in the process of obtaining:

  • A current Police Record Check

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.

Apply at Mercyagedcare →