Business Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

This role will be responsible for development and completion of assigned engagements driving automation and AI enabled solutions strengthening overall service delivery operational excellence. This role will contribute directly towards Lead in efficiency strategic priority.

What You’ll do 

• Develop, test, and deploy automation-scoped tasks using approved GBT tech stack

• Write and optimize queries for data extraction, transformation, and validation

• Administer the automation platform, including user access, scheduling, and workflow monitoring

• Perform quality checks on each scoped deliverable to ensure accuracy and reliability

• Meet performance metrics (e.g., turnaround time, accuracy, SLA compliance) for assigned engagements

• Troubleshoot and fix workflow errors and technical issues

• Maintain up-to-date documentation and configuration notes for all assigned engagements

• Share development progress on assigned tasks with stakeholders

• Identify and flag opportunities for process improvement or automation within assigned work

• Leverage approved AI/GenAI tools to support development work

What We're looking for  

• Graduate (Computer Science, IT, analytics, or related) with 3+ years of relevant experience in automation, data preparation, or ETL; travel industry background a plus

• A curious, energetic self-starter who picks up new tools quickly and brings a proactive, solutions-oriented mindset to problem-solving

• Experience building and maintaining data workflows using tools like Alteryx, KNIME, or equivalent, VBA along with SQL skills for querying, transforming, and validating data across relational databases

• Proficiency in the MS Office tools including Advanced Excel, PowerPoint, plus familiarity with Power Automate, SharePoint lists

• Experience with Claude or similar AI tools to support development is preferred

• A structured thinker who can break down complex problems and translate them into clear, reusable documentation

• Strong organizational skills to manage multiple priorities in a fast-moving environment

• Flexible, effective communicator with excellent interpersonal and time management skills

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!