Customer Engagement Analyst Intern

No Relocation Assistance Offered
Job Number #175971 - Overland Park, Kansas, United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

Position Overview

The customer engagement analytics analyst is responsible for collaborating with divisions to identify and leverage segmentation analytics around customer opportunities, defining and developing dashboards for common demand and customer engagement KPIs, and supporting demand planning and customer engagement initiatives. Working with the Demand Planners & Customer Service/ Engagement team to support analytics and projects 

 

Key Responsibilities

• Work with regions and support subsidiaries use of analytic tools

• Deliver analysis that provides insights for improving customer data & collaboration 

• Support and coordinate new tools implementation, innovations and processes; implementation like Data Studio, Big Query, Snowflake & Domo and Sigma 

• Manage, update and share standardized analytics and reports to the subsidiaries and divisional CS& L team

• Communicates frequently with the Regional CBS Leadership team and Local CS&L on service KPI achievement and important customer engagement steps

• Support the regions on customer inventory tracking

• Align data analytics initiatives with organizational goals and transformation objectives

• Lead the collection, analysis, and interpretation of data to support decision-making

• Collaborate with regions to understand their needs and requirements

• Ensure the integration of analytics solutions with existing systems and processes.

• Facilitate training and communication to ensure smooth transitions and adoption of new tools, dashboards

• Oversee master data management and ensure data integrity within supply chain processes.

• Identify and implement process improvements related to master data in the supply chain to enhance operational efficiency.

• Manage the Supply Chain initiatives engagement with the customers focusing on Order-To-Invoice efficiency, and service KPI such as Case fill,On shelf availability  Closely works with the regional teams on collaborative planning with customers 

 

Required Qualifications

• Currently pursuing a degree in Computer Science, Data Science, Information Systems, Supply Chain Management, or a related field.

• Must be available to work hybrid at our Overland Park, KS office location throughout the entire internship. 

• Must be available to work 20 hours/week during the academic semester

• Strong analytical and problem-solving skills.

• Excellent communication and teamwork abilities.

 

Preferred Qualifications

• Knowledge of analytics tools such as Domo, Sigma, 

• Experience in create dashboards in DOMO, Google Business Suite, Sigma Computing tools

• Knowledge of working massive data and simplification

 

Travel Requirements

• Up to 10%

Compensation and Benefits
Salary Range $ - $ USD

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives  to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

For additional Colgate terms and conditions, please click here.

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