Back to jobs
NatWest Group

Customer Service & Operations Analyst

Bengaluru

Apply on the employer’s site

What you’ll work on

Full posting

  • You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

From the employer’s posting
The skills you'll need To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout. You’ll also need:

See how this role fits your experience

Add your resume to compare the role’s scope, tools and requirements with your experience.

Upload resumeAdd LinkedIn
Pay, work setup, and employment type unconfirmed

Not confirmed in this saved copy: pay, work setup, employment type. Check the full posting

Find answers in the posting

AI
How answers work

AI selects complete passages from this posting. Check them for conditions and exceptions.

Uses this posting and your question. No profile needed.

Already applied? Track this application

About applying

Apply opens the employer’s site in a new tab. Add your outcome here after you submit.

Source details & eligibility

Before you apply

Source excerpts

Selected passages from the saved posting. Check the full description for conditions and exceptions.

Pay

No pay amount identified in the saved description.

Location & working pattern

Bengaluru

Working pattern and location restrictions need checking in the full posting.

Work authorization

No clear work-authorization passage found. Eligibility is unconfirmed.

Open source at rbs.wd3.myworkdayjobs.com ↗Read the full description ↓
Posting history
Status in our records
Active
First seen by us
Sep 8, 2026
Recorded sightings
1

These dates show when we found the listing. Check the employer’s website to confirm it is still accepting applications.

Report an error

Job description

Join us as a Customer Service & Operations Analyst

  • This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
  • You’ll be actively participating in initiatives to improve customer service, processes and procedures
  • You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

What you'll do

In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

You’ll also be:

  • Identifying barriers to performance and coordinating improvements to enhance our efficiency
  • Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
  • Keeping accurate records of day to day operations, logging incidents and identifying trends
  • Reviewing manual or ineffective processes which could be automated or enhanced
  • Maintaining a focus on improving our customer service and experiences

The skills you'll need

To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

You’ll also need:

  • Experience of analysing and using performance data
  • Fresher's, 2025 or 2026 pass outs graduates in B.com, BA, BBA, Bsc Non-IT, Mass Comm, Journalism
  • The ability to convey information in a simple and understandable way
  • An understanding of contact centre operations and performance metrics
  • Microsoft Office skills, including PowerPoint, Excel and Word

Hours

45

Job Posting Closing Date:

11/09/2026