Back to jobs
Telus-Digital

CXAI Financial Analyst

Guatemala City, Guatemala

Apply on the employer’s site

What you’ll work on

Full posting

  • Support monthly reporting of validated net benefit for Ops Transformation leadership and SLT visibility.

From the employer’s posting
Identify and flag double-counting or overlap risk where a benefit could be claimed across more than one KPI line or account. Support monthly reporting of validated net benefit for Ops Transformation leadership and SLT visibility. Escalate to Beyhan when there is disagreement on whether a claimed outcome is financially valid.

See how this role fits your experience

Add your resume to compare the role’s scope, tools and requirements with your experience.

Upload resumeAdd LinkedIn
Pay, work setup, and employment type unconfirmed

Not confirmed in this saved copy: pay, work setup, employment type. Check the full posting

Find answers in the posting

AI
How answers work

AI selects complete passages from this posting. Check them for conditions and exceptions.

Uses this posting and your question. No profile needed.

Already applied? Track this application

About applying

Apply opens the employer’s site in a new tab. Add your outcome here after you submit.

Source details & eligibility

Before you apply

Source excerpts

Selected passages from the saved posting. Check the full description for conditions and exceptions.

Pay

No pay amount identified in the saved description.

Location & working pattern

Guatemala City, Guatemala

Location: Guatemala, El Salvador Work style: On-site Modality: Full-time
Work authorization

No clear work-authorization passage found. Eligibility is unconfirmed.

Open source at jobs.ashbyhq.com ↗Read the full description ↓
Posting history
Status in our records
Active
First seen by us
Sep 7, 2026
Recorded sightings
1

These dates show when we found the listing. Check the employer’s website to confirm it is still accepting applications.

Report an error

Job description

CXAI Financial Analyst
 

Location: Guatemala, El Salvador

Work style: On-site

Modality: Full-time

 

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

About the Role

Own the financial validation layer for the CX AI program: translate operational KPIs into verified financial impact, stress-test assumptions before they reach pricing or leadership, and act as the single point of accountability for how program benefit numbers are calculated and reconciled.

Key Responsibilities

  • Validate the financial assumptions and benefit calculations behind CX AI initiatives (Sanas, Agent Trainer, and others) using WFM and finance data.

  • Own the methodology for converting operational KPIs (automation hours, AHT reduction, containment, CSAT lift, attrition improvement) into financial value, and apply it consistently across initiatives.

  • Stress-test business case assumptions before they are presented to clients, Rob's pricing team, or leadership.

  • Act as the dedicated financial interlock with Rob and the pricing team: feed validated assumptions into pricing models rather than owning the pricing model itself.

  • Identify and flag double-counting or overlap risk where a benefit could be claimed across more than one KPI line or account.

  • Support monthly reporting of validated net benefit for Ops Transformation leadership and SLT visibility.

  • Escalate to Beyhan when there is disagreement on whether a claimed outcome is financially valid.

Required Background

  • Finance / FP&A analytics background: comfortable building and validating financial models, ROI calculations, and benefit tracking.

  • Ability to translate operational metrics (AHT, CSAT, containment, attrition) into financial terms.

  • Financial and Statistical knowledge

  • Knowledge of operations (call center) management metrics Operation: SHRINKAGE , AHT, Occupancy

  • WFM (Workforce Management) analytics experience, ideally in a BPO or contact center environment.

Preferred

  • Prior exposure to pricing models or commercial/contract structures.

  • Experience with business case development and stakeholder-facing reporting.

  • Comfortable working cross-functionally with Ops, Pricing, and Product/Partnership teams.