Financial Markets Infrastructure Services - Technical Analyst

Job Summary

As an FMIS Technical Analyst, you will learn and develop expertise in supporting the technology ecosystem used by Financial Markets professionals. Working alongside experienced engineers and business stakeholders, you will provide technical support across desktop environments, market data platforms, trading systems, telecommunications infrastructure, and business continuity solutions.

You will play a key role in maintaining a secure, resilient, and high-performing trading floor environment while gaining valuable exposure to financial products, market operations, and enterprise technology platforms.

Key Responsibilities

Technical Support & Operations

• Provide 1st, 2nd and 3rd line technical support across Financial Markets technology platforms.
• Support trading floor users with desktop, laptop, mobile, and peripheral technologies.
• Troubleshoot and resolve issues involving Windows, Microsoft Office, Active Directory, email, and collaboration tools.
• Support trader voice and telecommunications systems, including handsets, headsets, turrets, and voice recording solutions.
• Assist with user administration, profile management, and access provisioning.

Trading & Market Data Systems

• Support market data platforms such as Bloomberg and Refinitiv.
• Develop knowledge of trading applications and financial market technologies.
• Help maintain availability and performance of critical business systems used by trading and dealing teams.
• Assist with transaction systems and associated infrastructure.

Service Management & Continuous Improvement

• Manage incidents, problems, service requests, and changes using ServiceNow.
• Contribute to root cause analysis and high-severity incident management.
• Monitor service quality and identify opportunities for improvement.
• Ensure compliance with technology standards, operational procedures, and support processes.

Qualifications

• Degree in Information Technology, Computer Science, Computer Engineering, or a related discipline
• Previous IT support experience (Helpdesk, Desktop Support, Technical Support, or Infrastructure Support) is advantageous.
• Experience within banking, financial services, or trading environments is beneficial but not required
• Exposure to project delivery or technology operations is a plus.
  
  Technical Skills
• Good understanding of Windows operating systems and Microsoft 365 applications.
• Familiarity with Active Directory and user administration.
• Basic understanding of networking, telecommunications, desktop computing, and client-server technologies.
• Interest in financial markets technology and trading environments.
• Experience supporting mobile devices and end-user hardware is beneficial.
• Knowledge of Bloomberg, Refinitiv, trading systems, or voice platforms would be advantageous but is not essential.
  Personal Attributes
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Collaborative team player with strong interpersonal skills.
• Eagerness to learn and develop technical expertise.
• Ability to remain calm and professional in fast-paced, high-pressure environments.
• Self-motivated, adaptable, and proactive.
• Strong attention to detail and commitment to service excellence.
• Ability to manage multiple priorities effectively

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.