GSEC Process, Tooling & Data Analytics Specialist (m/f/d)

• Analyze, define and continuously improve global GSEC and support-related processes, workflows and interfaces.
• Develop pragmatic process standards, templates, working instructions and governance material that are easy to adopt globally.
• Own and improve tooling concepts for Jira, Confluence, dashboards, reporting solutions and other collaboration platforms.
• Build and maintain KPI structures, dashboards and recurring reports that convert operational data into actionable management insights.
• Perform data analysis to identify trends, bottlenecks, recurring failure patterns, process gaps and improvement opportunities.
• Support automation, digitalization and AI-enablement initiatives that increase transparency, knowledge reuse and operational efficiency.
• Translate stakeholder needs into tool requirements, user stories, improvement backlogs and implementation proposals.
• Represent Product Support process and tooling requirements in cross-functional project discussions, especially during NPI planning, pilot phases and readiness reviews.
• Facilitate cross-functional workshops, retrospectives and improvement activities with Product Support, Field Service, R&D, Quality and Manufacturing.
• Use support case and technical escalation context to ensure that processes and tools solve real operational problems without making this a pure technical support role.
• Support the new product introduction phase by participating in cross-functional meetings and ensuring that Product Support requirements, serviceability needs, documentation needs and operational readiness aspects are considered early enough.
• Contribute to knowledge-management concepts that make lessons learned, troubleshooting information and best practices easier to find and reuse.