IT Senior Database Administrator

Trident Trust is a leading independent provider of corporate, trust and fund services to the financial services sector worldwide, employing over 1,100 staff across a global footprint that spans Africa, the Americas, Asia, the Caribbean, Europe and the Middle East. Client focused and service oriented, we only employ individuals who are professionally minded, committed and able to demonstrate good interpersonal skills.

 

THE ROLE 

We are seeking a Senior Database Administrator (DBA) based in Panama to manage our company's database infrastructure and provide technical support and analysis. The successful candidate will be responsible for managing our databases, ensuring data security, and providing technical guidance to other members of the IT department. They will also be expected to stay up to date with emerging database trends and technologies and make recommendations on whether to adopt them.

Overall, the Senior DBA role will have a range of responsibilities related to data migration and remediation, database administration, technical analysis, and performance optimization. The successful candidate will collaborate closely with other teams within the company, evaluate and recommend new technologies, maintain proficiency in relevant programming languages and technologies, and provide technical guidance and support to other members of the IT department.

DUTIES 

Management & Governance

• Own daytoday service desk performance: queue health, SLA attainment, backlog prevention, major incident response, problem management and change management within the scope of database administration and DevOps.
• Develop and maintain procedures, guides and other documentation as part of a high-quality knowledge base. 
• Assist with the recruitment, onboarding, coaching, training and development of a team of IT Service Desk staff and DevOps Data Analysts.
• Collaborate with a cross-functional team to prioritize, plan and schedule DevOps work.
• Coordinate with regional/global IT teams to ensure consistent standards and effective escalations. 
• Maintain and test IT Service Continuity (DR/BCP) runbooks for missioncritical services; ensure recovery time objectives (RTO/RPO) are met. 
• Oversee capacity and performance management to anticipate demand and prevent degradation. 
• Support internal/external audits, evidence collection, and remediation plans.
• Coordinate with regional and global teams, as well as third party service providers to ensure effective service and DevOps delivery.   
• Define and report KPIs; present service health to senior stakeholders with clear narratives and action plans. 

Data Migration and Remediation

• Migrate mass data from one database/application to another.  
• Assist with the bulk remediation of data to ensure data quality. 
• Create data mapping for all types of data fields in multiple applications.

• Prepare data extraction from databases.

Database Administration & Performance Optimisation

• Develop and maintain suitable database management procedures and related documentation.
• Develop, maintain and test suitable Disaster Recovery and Business Continuity Plans relevant the data and systems managed.
• Develop and apply principles of good data governance that adhere to data privacy regulations like GDPR.
• Install and configure database software.
• Design and maintain company databases, including creating and modifying tables, managing indexes, and ensuring data integrity.
• Implement and maintain backup, recovery, and high availability strategies.
• Ensure data security by implementing security protocols, managing user accounts and permissions, and monitoring for unusual activity.
• Monitor database performance and make adjustments to improve performance, optimize queries, manage storage, and tune the database for specific needs.
• Build SQL scripts to run SQL scheduled tasks.
• Troubleshoot issues that arise with the company's databases and find solutions to those problems.

Technical Analysis

• Collaborate with other teams within the company, including software developers, network engineers, and security teams, to ensure that the company's databases are functioning optimally and securely.
• Evaluate and recommend new technologies and tools to improve the company's database infrastructure, and make recommendations for hardware and software upgrades or replacements.
• Develop and implement automation and scripting solutions to streamline database management tasks, such as backups, monitoring, and performance tuning.
• Monitor emerging database trends and technologies, such as cloud-based databases or NoSQL databases, and provide recommendations on whether to adopt them or not.
• Maintain proficiency in relevant programming and scripting languages, such as SQL, Python and C# and use them to write scripts, create custom reports, or automate database tasks.
• Provide technical guidance and support to other members of the IT department, including junior DBAs or software developers who need assistance with database-related tasks.

SKILLS AND KNOWLEDGE

Minimum Qualifications: 

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field OR
• Current and recognized relevant industry certifications.
• 5+ years of experience in database administration, preferably in financial services.
• Strong technical skills in Microsoft database management systems, such as SQL Server and related Azure cloud technologies.
• 3+ years of experience managing a team of data professionals. 
• Experience with data governance frameworks (e.g., DAMA DMBOK, GDPR).
• Excellent problem-solving, communication, and documentation skills.
• Strong understanding of database concepts, including database design, normalization, data modelling, indexing, backup and recovery, performance tuning, and security.
• Proficient with SQL/TSQL query language
• Ability to analyze data, identify patterns and trends, and make recommendations based on the analysis.
• A strong attention to detail and the ability to manage large volumes of data with high accuracy.
• Ability to troubleshoot problems with databases and find solutions to complex technical issues.
• Strong communication skills to collaborate with other teams within the company and convey technical information to non-technical stakeholders.
• Ability to adapt to changing technologies and processes and learn new skills and concepts quickly.
• Understanding of industry-specific regulations and compliance requirements, such as those related to data privacy and security.
• Ability to develop and implement automation and scripting solutions to streamline database management tasks.
• Ability to manage multiple projects and prioritize tasks to meet deadlines.
• Fluent in reading, writing and speaking English.

 

In addition to the above essential duties and responsibilities, this role includes other duties as assigned. This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties. This job description does not constitute a written or implied contract of employment.

COMPENSATION
An attractive compensation package will be based upon the successful candidate’s relevant experience and overall suitability of the position.

CAREER DEVELOPMENT AND TRAINING 
The successful candidate will benefit from an excellent career growth opportunity working with a multi-jurisdictional player in the financial services sector. Trident offers employees the opportunity to enhance their technical knowledge and experience through both on-the-job and formal training programs.

HOW TO APPLY 
Applications, which will be treated in the strictest of confidence, should include a full resume in English.  

 

EQUAL EMPLOYMENT OPPORTUNITY
Trident Trust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.