Learning Analytics Analyst

Learning & Development; Learning analytics; Learning needs analysis; Training content development and delivery, learning innovation & projects; learning metrics; learning advisory; Dashboard creation; Report creation & compilation

Learning & development specialist

Position Summary

We are seeking a highly motivated and experienced Learning and Development Specialist to join our dynamic team. This individual will play a key role in designing, developing, and delivering training programs related to financial, cultural, and technical processes. The ideal candidate will have a strong background in creating effective training materials and facilitating engaging learning experiences that enhance operational performance and support organizational goals.

Key responsibilities will include collaborating with various stakeholders to assess training needs, developing tailored training solutions, and leading interactive sessions that cater to diverse audiences. The successful candidate will demonstrate an ability to manage multiple projects, adapt to different learning styles, and maintain a positive and professional attitude in all aspects of training delivery.

This candidate will be passionate about fostering a culture of continuous learning and improvement, with proven expertise in developing training content that resonates with learners while driving operational excellence. Strong communication skills and the ability to work cross-functionally will be crucial for success in this role.

Key activities

• Responsible for leading projects from concept through implementation.
• Responsible for balancing stakeholder requirements and strategic objectives within quality, time, and budget constraints and for managing associated risks.
• Responsible for gathering and documenting project schedule, project benefits, and strategic importance of projects.
• Activities include but are not limited to developing project schedule, project communication, allocating resources (internal & external).
• Coordinate subject area and technical specialist to implement stakeholder requirements.
• Act as the single point of contact.
• Regularly report project status to program managers, senior management and/or the sponsor and stakeholders.
• May manage relationships with external contractors, developers.

Desired skills & competencies

The ideal candidate would demonstrate:

• Proficiency in Word, Excel, and PowerPoint
• Experience with Adobe Captivate or another eLearning authoring tool
• Experience in conducting business or statistical analysis and leading medium to low complexity projects
• Strong background in communications, organizational change management, training, or a related area
• Ability to manage multiple priorities
• Ability to communicate at all employee levels effectively (verbally and in writing)
• Ability to define problems, collect data, establish facts and draw conclusions
• Excellent presentation and communication skills
• Proficient in problem-solving, organization, creativity, grammar, and writing
• Excellent interpersonal and collaboration skills
• QDM Expert Certification a plus

Analytical Skills; Planning & Organization Skills; Written & Verbal Communication Skills; Team Working Skills; Project Management Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.