Back to jobs
JPMorgan Cha

Margin Services Operations Service Delivery Analyst

BOURNEMOUTH, DORSET, United Kingdom

Apply on the employer’s site

See how this role fits your experience

Add your resume to compare the role’s scope, tools and requirements with your experience.

Upload resumeAdd LinkedIn
Pay, work setup, and employment type unconfirmed

Not confirmed in this saved copy: pay, work setup, employment type. Check the full posting

Find answers in the posting

AI
How answers work

AI selects complete passages from this posting. Check them for conditions and exceptions.

Uses this posting and your question. No profile needed.

Already applied? Track this application

About applying

Apply opens the employer’s site in a new tab. Add your outcome here after you submit.

Source details & eligibility

Before you apply

Source excerpts

Selected passages from the saved posting. Check the full description for conditions and exceptions.

Pay

No pay amount identified in the saved description.

Location & working pattern

BOURNEMOUTH, DORSET, United Kingdom

Working pattern and location restrictions need checking in the full posting.

Work authorization

No clear work-authorization passage found. Eligibility is unconfirmed.

Open source at jpmc.fa.oraclecloud.com ↗Read the full description ↓
Posting history
Status in our records
Active
First recorded
Sep 8, 2026

We weren’t watching this one from the start, so we can’t say how long it has been open.

Report an error

Job description

Join our dynamic Margin Services OSD team and play a pivotal role in proactively enhancing the Client Experience for a diverse portfolio of Buy-side Derivatives Firms.  

Margin Services Operations is a diverse, rapidly-growing area offering a wide variety of Collateral-based products to a varied Client-base, ranging from Broker Dealer groups to Hedge Funds, Pension Funds and Global Fund Managers. The Trading Services Operations function supports 3 main products: Derivatives (MS), Securities Lending (SCM) and Tri Party Repo (TPR). This role is within the Derivatives (MS) group, and specifically the Operational Service Delivery (OSD) team.

As a Service Delivery Analyst within the Margin Services Operations Service Delivery (OSD) team you will have the opportunity to drive strategic initiatives that shape the future of our business, and contribute to the success of our Global Operations.  As a member of the OSD team, you will collaborate with Stakeholders across Securities Services to maintain high standards of Operational Service Levels for the Margin Services Business.

 

 

Job responsibilities
 

  • Manage incoming and outgoing Client queries related to the end-to-end Margin Services function. 

  • Proactively monitor and maintain Operational Service Levels to Clients, owning Operational escalations from identification through to remediation. 

  • Utilise available data to provide meaningful data and analysis to Clients to highlight areas for improvement within their Operating Model. 

  • Partner with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshops. 

  • Develop excellent networks of internal Stakeholders across the business.

  • Contribute to the delivery of key workstreams, tasks, and projects across the OSD teams, collaborating cross-region and cross-function where required.

  • Provide reporting, analytical, communications and project support to MS Operations management.

  • Support Audit, Regulatory and Compliance deliverables; helping to drive action plans and deliverables as required.

  • Co-ordinate team activities and prepare materials for Town Halls, Employee Recognition, and strategy working sessions.

  • Collect and maintain internal resources and documentation on collaboration sites such as SharePoint.

  • Participate in collaborative initiatives with team members and Management, looking for ways to continually simplify, improve, and add value to existing Operational processes.

 

 

Required Qualifications, Capabilities, and Skills
 

  • Strong verbal and written communication skills for clear Executive Messaging.

  • Effective Client Management skills, and ability to deliver challenging messages.

  • Excellent attention to detail and accuracy.

  • Ability to understand complex models within the financial sphere.

  • Problem-solving and data analysis.

  • Strong time management skills, and ability to prioritise and work under pressure.

  • Self-motivated, tenacious and able to work with high degree of independence.



Preferred Qualifications, Capabilities, and Skills
 

  • Experience within Collateral or Derivatives