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Employment: Unconfirmed

What you’ll work on

The Membership & Data Operations will be responsible for analyzing operations, membership, and industry-related data to drive insights and optimize business performance.

Conduct in-depth analysis of operational, membership, and industry data to identify trends, generate insights, and provide actionable recommendations for business optimization

Tools in this posting

Excel

Source

- Bachelor's degree or above, with experience in data analysis and internet product operations - Strong data processing and analytical capabilities, proficient in Excel, PowerPoint, and other analytical tools, with the ability to independently produce data analysis reports - Extensive experience in membership operations, with successful cases of membership system development and management.

Job description

View original posting ↗

WORK OPTION: In Office

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POSITION SUMMARY

The Membership & Data Operations will be responsible for analyzing operations, membership, and industry-related data to drive insights and optimize business performance. This role requires strong data analysis capabilities, strategic thinking, and expertise in membership operations to support user growth, improve member experience, and enhance product performance.

MAJOR RESPONSIBILITIES

Conduct in-depth analysis of operational, membership, and industry data to identify trends, generate insights, and provide actionable recommendations for business optimization
Manage the membership system and drive user growth through strategic membership operations, including membership strategy design, user experience optimization, subscription growth, membership activity planning, online membership benefits management, and private domain operations.
Oversee and optimize online product operations, proposing and implementing operational strategies to enhance overall user experience based on business needs.
Continuously track industry trends, competitor dynamics, and operational hot topics to identify opportunities for membership operations and product development, forming actionable recommendations for relevant teams.
Maintain effective communication and collaboration with clients and internal teams to ensure smooth execution of operational strategies

REQUIRED SKILLS/KNOWLEDGE

Bachelor's degree or above, with experience in data analysis and internet product operations
Strong data processing and analytical capabilities, proficient in Excel, PowerPoint, and other analytical tools, with the ability to independently produce data analysis reports
Extensive experience in membership operations, with successful cases of membership system development and management.
Familiarity with the full membership operation process and the ability to quickly solve issues related to membership management.
Strong problem-solving and adaptability skills, capable of handling various challenges in membership operations.
Excellent teamwork and communication skills, with the ability to maintain effective communication with clients and collaborate cross-functionally within the organization.

EXPERIENCE NEEDED

10+ years of professional experience in data analysis, membership operations, product operations, or related fields.

Salary Range:

N/A

Job Posting Title:

Director

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The NBA is committed to providing a safe and healthy workplace. To safeguard our employees and their families, our visitors, and the broader community from COVID-19, and in consideration of recommendations from health authorities and the NBA’s own advisors, any individual working onsite in our New York and New Jersey offices must be fully vaccinated against COVID-19. The NBA will discuss accommodations for individuals who cannot be vaccinated due to a medical reason or sincerely held religious belief, practice, or observance.

About the NBA
The National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball.  Built around five professional sports leagues:  the NBA, WNBA, NBA G League, NBA 2K League and Basketball Africa League, the NBA has established a major international presence with games and programming available in 215 countries and territories in more than 50 languages, and merchandise for sale in more than 200 countries and territories on all seven continents.  NBA rosters at the start of the 2021-22 season featured a record 121 international players from 40 countries.  NBA Digital’s assets include NBA TV, NBA.com, the NBA App and NBA League Pass.  The NBA has created one of the largest social media communities in the world, with 2.1 billion likes and followers globally across all league, team, and player platforms.  Through NBA Cares, the league addresses important social issues by working with internationally recognized youth-serving organizations that support education, youth and family development, and health-related causes.