Payroll & People Data (Analyst) - Mandarin Speaker (12 month leasing) 1

Objectives of the Position

• Seek to understand business needs and provide support, services and solution on payroll, HR data, HR systems and processes.
• Offer day-to-day support to service recipients on HR inquiries, work collaboratively with others and perform research on payroll and HR data practices by staying abreast of current and emerging market insights and legal legislations in local countries.
• Participate in process improvements, automation, and digitalization measures to offer best service delivery experience.

Main Tasks

Operational Excellence

• Ensure data quality and data integrity for Payroll and HR data processes.
• Receive, analyze, process and follow-up on personnel administration requests via multiple request channels, ensure accurate and timely interface to the respective internal/ external processing chains i.e. payroll, finance, data analytics, external service providers, local authorities etc.
• Manage entire termination workflow for all termination types which includes leaves calculations, information checks, letters preparation, systems updates, payment calculations and exit clearance.
• Responsible for time and attendance administrations, including manual calculations on time allowances/deductions, maintenance of work schedules, leaves, overtimes, and shift substitutions.
• Support the delivery of payroll inputs and administration i.e. employee subsidies, fleet management, long service awards etc.
• Support the salary review exercises on employee data preparation, letter generations and new salary processing.
• Responsible for the local labor administrative activities and scheduled statutory HR reporting, ensure timely and compliant deliveries as per legislation requirements.
• Responds to recurring or ad-hoc business needs to design and to deliver country specific or customized reports which could not be auto-generated by the analytics/reporting systems.
• Work closely with other teams and external service providers to ensure all service requests are completed accurately and timely.

Service Engagement

• Providing advisory on employee enquiries, policy/guidelines clarifications, HR processes, HR systems guides, legislation processes etc.
• Monitor multiples service requests to ensure services delivered by the team are in accordance with established Service Level Agreement (SLA) and internal Key Performance Indicators (KPI).
• Perform research and information gathering on local market HR news, legislation updates and guidelines to maintain internal knowledge database.
• Analyze, clarify, and resolve operation issues and enquiries with close collaboration with relevant Country HR and Regional HR Business Partners to ensure quality services are delivered from the service hub. All unsolved and potential operational issues are escalated timely according to establish escalation process, with detailed analysis provided to Assistant Manager and Manager.

Process Improvement and Project Initiatives

• Continuously review and update knowledge documents in areas of Payroll and People data to develop the formation of competence hub.
• Identify opportunities, prepare and analyze business case, and participate in digitalization and process optimization. Actively work on implementation of process improvements, automation and digitalization measures which will be rolled out predominantly in the GB KL Hub for achieving the efficiency target.
• Drive initiatives which contribute to the improvement of service experience
• Identify deviations from the established blueprints of multiple system processors in Payroll and HR data maintenance processes and escalate to Assistant Manager and Manager in ensuring the capturing of business requirements, system settings, configuration needs and change trackers. Provide inputs and participate in user acceptance testing in system maintenance and upgrade, follow up and escalate timely with respective party to ensure fixes or changes can be delivered on time.

Team Collaboration

• Works with moderate supervision within established procedures and practices.
• Contribute positively to a knowledge sharing environment through generously sharing knowledge with others. Assist in orientation training and act as buddy to new team member.

Job Requirements

Education

• Relevant tertiary qualifications: Degree in Accounting, Mathematics, Commerce or Business Administration and Finance

Work Experience 

• With 1 - 2 years of related HR working experiences in Payroll and HR Operations
• Ability to read, write, and communicate fluently in Mandarin is required due to business needs and support for Mandarin-speaking markets
• Preferably experience in relevant HR procedures, practices, and country statutory
• Knowledge of integrated payroll systems, preferably SAP.

Technical & Professional Knowledge

• Demonstrates a good level of proficiency in language and culture of the supported country/location.
• Preferably understanding of HR principals and/or Employee Laws of the supported country/location.
• Strong processing skills and analytical abilities (inclination for Mathematics/Finance/Problem solving).
• Service mindset with strong interpersonal and communications skills.
• Functional knowledge and skills in using Microsoft application i.e. Words, Excel, Power Point.

About BASF in Malaysia

BASF has been present in Malaysia since 1989, and operates a manufacturing plant in Pasir Gudang, Johor. BASF’s Regional Service Hub in Kuala Lumpur provides functional support services to BASF companies in 20 markets across Asia Pacific. BASF also provides infrastructure and utilities support services to its joint ventures BASF PETRONAS Chemicals and Toray BASF Resins at an integrated Verbund site situated in the Gebeng Industrial Zone, Pahang. BASF posted sales to customers in Malaysia of approximately €340 million in 2024 and had 2,579 employees as of the end of the year. Further information is available on www.basf.com/my