SENIOR ENGINEER WARRANTY DATA ANALYSIS

About Us

At CNH, we're driven by a clear purpose: we serve and advance the people who feed and build a growing world.

As a global leader in agriculture and construction, we create the equipment, technology, and solutions that help our customers work more productively and sustainably. Our success starts with our people, and we foster a collaborative culture where innovation thrives and every employee has the opportunity to grow.

Grow a Career. Build a Future.

If you're ready to make an impact and build a career with purpose, there's a place for you at CNH.

Job Purpose

The Senior Data Analyst – AG Products Warranty & Telematics role is responsible for analyzing warranty, telematics, and engineering performance data to identify product quality trends, drive continuous improvement, and support data-driven decision-making across Agricultural (AG) products. The position collaborates closely with Product Engineering, Current Product Teams, Manufacturing, and other stakeholders to monitor key quality and performance KPIs, including F100, ACPU, and engineering effectiveness metrics. The role focuses on reviewing, categorizing, and interpreting warranty failure data, telematics insights, hydraulic system performance, ADPU, NPS, and other operational datasets to support product development and quality improvement initiatives. Additionally, the position is responsible for analyzing telemetry and Telemaco data from multiple platforms to enhance product reliability, customer experience, and service support, while also contributing to the development and maintenance of engineering content management solutions. The role focuses on providing technical leadership and mentoring to team members.

Key Responsibilities

• Collect, validate, and analyze warranty, telematics, ADPU, NPS, and quality data to identify failure patterns, product performance trends, and customer-impacting issues.
• Perform trend, Pareto, root-cause, and predictive analytics to prioritize quality improvements and support Strategic Development Projects (SDPs).
• Develop dashboards, KPI reports, and analytical solutions (F100, ACPU, warranty, quality, and engineering performance metrics) to enable data-driven decision-making.
• Lead and execute projects leveraging Power Apps, Artificial Intelligence (AI), Machine Learning (ML), and automation technologies to improve productivity, quality, and business processes.
• Provides technical leadership and mentoring to team members while driving the successful delivery of analytics, AI/ML, Generative AI, Databricks, and Power Platform projects across the organization.
• Partners with Product Engineering, Current Product Management, and Manufacturing teams to investigate issues, support in implementing corrective actions, and enhance product reliability.
• Analyze vehicle telemetry and usage data from multiple platforms to identify opportunities for product enhancements, predictive insights, customer support, and service optimization.
• Design and maintain enterprise data solutions, automated workflows, Power Apps, and reporting platforms that integrate diverse data sources and streamline operations.
• Advance analytics, AI/ML capabilities, automation, data governance, and engineering content management practices to increase efficiency, accuracy, and business value.
• Transform complex data into actionable intelligence, enabling fact-based decisions, continuous improvement, and quality excellence across global AG product lines.

Experience Required

• Strong hands-on experience with Databricks, Python, SQL, Power BI, Power Apps, AI/ML, and enterprise analytics platforms.
• Proven ability to work with multiple Databricks tables, understand business data structures, identify relevant datasets, and transform raw data into business-ready information.
• Experience working with large-scale structured and unstructured datasets, cloud-based data platforms, and data lake environments.
• Strong understanding of KPI management, dashboard development, reporting automation, and data visualization techniques.
• Experience collaborating with Business Data Owners, IT Architects, Data Engineers, and business stakeholders to define and deliver data solutions.
• Demonstrated experience leading technical projects and delivering end-to-end analytics, automation, AI/ML, or reporting initiatives.
• Proven ability to mentor, coach, and provide technical guidance to team members on analytics, data engineering, AI/ML, Generative AI, and Power Platform projects.
• Experience establishing analytics standards, development best practices, reusable frameworks, and technical governance processes within a team environment.
• Experience working with global cross-functional teams and communicating technical concepts to business stakeholders.
• Agricultural, manufacturing, heavy equipment, or industrial domain experience is preferred.
• 8 to 10 years of prior work experience in data analysis Data Analytics, Business Intelligence, Data Engineering, AI/ML, Digital Transformation, or related fields

Preferred Qualifications

Bachelor’s degree in engineering (Mechanical / Electrical / Computer Science

 Master's Degree in Data Analytics, Data Science, Artificial Intelligence, or Engineering is preferred 

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits.