Senior Manager, PMO & Business Intelligence (M3)

• Lead the PMO operations function for a portfolio of operational and strategic programs supporting global data center operations.

• Define program scope, success criteria, milestones, deliverables, and governance models in partnership with cross-functional stakeholders.

• Build and manage detailed program plans, schedules, resource models, and reporting cadences across multiple concurrent initiatives.

• Establish and maintain operational governance, standards, and execution frameworks to improve consistency, quality, and accountability.

• Coordinate activities across operations, engineering, facilities, construction, product, and business stakeholders to ensure effective execution and clear ownership.

• Identify and manage dependencies, operational risks, and program issues; develop mitigation plans and drive closure.

• Serve as the primary point of contact for program health, executive updates, escalations, and stakeholder communications.

• Lead program reviews, readiness reviews, and business rhythm mechanisms to ensure alignment with operational objectives, compliance requirements, and organizational priorities.

• Drive continuous improvement through data, lessons learned, KPI reporting, and process optimization.

• Oversee program budgets, resource allocation, and prioritization to ensure efficient use of people, tools, and funding.

• Track and report performance metrics, KPIs, and portfolio health indicators to leadership.

• Mentor and develop project/program managers and support the growth of a high-performing PMO team.

• Support tool strategy and implementation efforts, including evaluation, process discovery, integration planning, and deployment of operational platforms such as CMMS and workflow tools.

• Lead organizational scaling efforts by establishing team structure, onboarding approaches, role clarity, and operating norms for rapidly growing teams.

Preferred Background

• 8+ years of experience in program management, PMO leadership, operations, or mission-critical infrastructure environments.

• Experience in global data center operations, facility operations, startup and readiness, maintenance, or technical operations.

• Proven success establishing governance frameworks, operating standards, and process controls across large-scale organizations.

• Strong experience leading cross-functional programs involving engineering, operations, construction, product, and executive stakeholders.

• Demonstrated ability to manage complex dependencies, compliance requirements, risks, and multi-team execution.

• Experience leading tool or systems initiatives, including process discovery, capability review, integration assessment, and final product selection.

• Strong analytical, communication, and stakeholder-management skills, with the ability to translate operational complexity into clear executive updates.

• People leadership experience, including building, mentoring, and scaling teams.